Article ID: 838986
Article Last Modified on 12/5/2006
APPLIES TO
- Microsoft CRM 1.2
INTRODUCTION
This article lists all the updates and hotfixes that are currently available for Microsoft Business Solutions CRM version 1.2.
MORE INFORMATION
Microsoft Business Solutions CRM version 1.2
Updates for general distribution
This table lists the updates that have been released for general distribution. To view the specific article that is associated with the update, click the link to see the Microsoft Knowledge Base article that is listed in the table. To download one or more of the updates that are listed in this article, visit the following Microsoft Web site:
| Link to KB article | Title |
| 831202 | An update is available for Microsoft Business Solutions CRM that changes the way Microsoft Business Solutions CRM Data Migration Framework checks database version numbers |
| 833356 | Microsoft Business Solutions CRM contact and account records take a long time to save (included in the Sales for Outlook Enhancements 833621) |
| 834789 | Frequently asked questions about Microsoft Business Solutions CRM 1.2 reports |
| 834790 | How to use Crystal Reports 9 to write parameter-driven reports for Microsoft CRM 1.2 |
| 834791 | Adding, deleting, and renaming Microsoft CRM Reports by using Microsoft CRM 1.2 Report Manager |
| 834913 | You are prompted for parameters two times when you try to print a parameter-driven report in Microsoft Business Solutions CRM 1.2 |
| 835293 | Error "The file name is too long" occurs when you try to save an account in Microsoft Business Solutions CRM 1.2 (included in the Sales for Outlook Enhancements833621) |
| 835319 | You receive an error message when you try to assign Microsoft CRM records to a valid user account after the original user account has been deleted from Active Directory (included in the Sales for Outlook Enhancements 833621) |
| 837059 | Update to Microsoft CRM 1.2: Add Coordinated Universal Time +12:00 to the list of selectable time zones |
| 839153 | A Microsoft Business Solutions CRM version 1.2 update is available that corrects the problem that an Activity database entry is created every time an e-mail activity is saved |
| 839159 | Sending e-mail to person who has contact record in Active Directory fails in Microsoft Business Solutions CRM version 1.2 |
| 839162 | E-mail boundary headers containing particular characters can cause SOAP errors for no boundary definition in Microsoft Business Solutions CRM version 1.2 |
| 839165 | In Microsoft Business Solutions CRM 1.2, closing an opportunity before all sales stages are completed cancels the open activities (included in the Sales for Outlook Enhancements 833621) |
| 839168 | A phone call activity may duplicate entries in the Recipient field in Microsoft CRM (included in the Sales for Outlook Enhancements 833621) |
| 840934 | Microsoft Business Solutions CRM version 1.2 update for 839153, 839159, and 839162 |
| 842539 | Modified On and Est. Revenue values on the opportunity form are not updated in Microsoft Business Solutions CRM 1.2 (included in the Sales for Outlook Enhancements 833621) |
| 842540 | An Internet Explorer script error occurs when you try to refresh the Filter Criteria page in Microsoft Business Solutions CRM 1.2 (included in the Sales for Outlook Enhancements 833621) |
| 870635 | An update is available to enable Microsoft CRM to work on Microsoft Windows XP Service Pack 2 and on Microsoft Windows Server 2003 Service Pack 1 |
| 873262 | Improve synchronization performance when Microsoft Business Solutions CRM Sales for Outlook 1.2 is taken offline |
| 885743 | Microsoft CRM 1.2 Integration for Great Plains 8.0 Update |
| 892949 | Update rollup 1 is available for Microsoft CRM Sales for Outlook 1.2 |
| 904435 | Update Rollup 2 is available for Microsoft CRM 1.2 |
| 909297 | Update Rollup 2 is available for the Microsoft CRM 1.2 version of the Microsoft CRM-Exchange E-mail Router |
The following articles are associated with Microsoft Business Solutions CRM 1.2 Sales for Outlook.
| Link to KB article | Title |
| 832869 | After daylight-saving time starts, Advanced Find may not return records that were created before that date in Microsoft CRM and in Microsoft CRM Sales for Outlook |
| 833356 | Microsoft Business Solutions CRM contact and account records take a long time to save |
| 833621 | Microsoft Business Solutions CRM Sales for Outlook 1.2 Enhancements |
| 834640 | Attachments to e-mail may not be sent in Microsoft CRM Sales for Outlook |
| 835293 | Error "The file name is too long" occurs when you try to save an account in Microsoft Business Solutions CRM 1.2 |
| 835309 | Managers may not be able to see a Microsoft CRM user's records, and Microsoft CRM Sales for Outlook client users may not be able to see their records in the Outlook client after they go offline |
| 835319 | You receive an error message when you try to assign Microsoft CRM records to a valid user account after the original user account has been deleted from Active Directory |
| 839165 | In Microsoft Business Solutions CRM 1.2, closing an opportunity before all sales stages are completed cancels the open activities |
| 839167 | You experience slow synchronization performance when you go offline in Microsoft CRM 1.2 Sales for Outlook |
| 839168 | A phone call activity may duplicate entries in the Recipient field in Microsoft CRM |
| 841124 | A Microsoft Business Solutions CRM version 1.2 update is available to enable Microsoft CRM Sales for Outlook clients to operate without local administrative rights |
| 842539 | Modified On and Est. Revenue values on the opportunity form are not updated in Microsoft Business Solutions CRM 1.2 |
| 842540 | An Internet Explorer script error occurs when you try to refresh the Filter Criteria page in Microsoft Business Solutions CRM 1.2 |
| 870576 | You receive a “Page cannot be displayed” or an “Unexpected error has occurred” error message when you try to send an e-mail by using Microsoft CRM 1.2 Sales for Outlook |
| 873261 | Microsoft Business Solutions CRM Sales for Outlook 1.2 Performance Enhancement Update |
| 873262 | Improve synchronization performance when Microsoft Business Solutions CRM Sales for Outlook 1.2 is taken offline |
| 885754 | The Microsoft CRM 1.2 Sales for Outlook client or Web client may become unresponsive during Advanced Find searches |
| 890594 | When you use mail merge to create a new activity on a Microsoft CRM Sales for Outlook client, the Actual End date for the activity is not set |
| 890596 | You cannot read e-mail messages in Microsoft CRM Sales for Outlook when the messages are encoded in the KOI8-R, KOI8-U, or ISO 8859-5 character sets |
| 890599 | You receive a "The specified domain logon name already exists" error message when you go offline in the Microsoft CRM Sales for Outlook client |
| 892536 | How to turn off the "Go Offline" functionality for Microsoft CRM Sales for Outlook |
| 893101 | When you change the Importance field for an appointment or for a task in Microsoft CRM 1.2 Sales for Outlook, the priority resets to Normal |
| 894613 | After you create a new activity and then click "Save and Close," the activity record is saved, but the activity Web page is not closed in Microsoft CRM 1.2 or in Microsoft CRM Sales for Outlook |
| 895393 | The file name of an attachment is unrecognizable after you send an e-mail message by using Microsoft CRM Sales for Outlook |
| 899901 | Microsoft Word prompts you to map the fields in the Quote template after you click "Print Quote for Customer" in Microsoft CRM Sales for Outlook |
| 900807 | You may experience slow synchronization, missing records, or merge agent errors when you go offline in Microsoft CRM Sales for Outlook |
| 897237 | Microsoft CRM contacts are not synchronized with Outlook when you click Synchronize on the Tools menu in Microsoft CRM Sales for Outlook |
| 898055 | You receive a "You do not have sufficient access rights or privileges to perform this action" error message when you click an Outlook client folder after you go offline in Microsoft CRM Sales for Outlook |
| 896997 | You receive a "500 5.5.0 Syntax error - line too long" non-delivery report when you send an e-mail activity by using the Microsoft CRM Web client or Microsoft CRM Sales for Outlook |
| 896598 | When you use the "Print Quote for Customer" command in Microsoft CRM Sales for Outlook, numeric values in the Microsoft Word document are incorrect, and the text "!Syntax Error" may appear in the "Ext Amount" column |
| 909443 | The Microsoft CRM 1.2 Web client may stop responding, and then the Microsoft CRM 1.2 server may stop responding, when a user tries to run Microsoft CRM Sales for Outlook |
| 906172 | Recipients in European countries cannot read e-mail messages that you send by using Microsoft CRM or by using Microsoft CRM Sales for Outlook |
| 895314 | Microsoft CRM Sales for Outlook may stop responding when you use the Quick Create form to create a new account |
Hotfixes that have limited distribution
The following table lists the hotfixes that have been released with a limited distribution. Hotfixes are intended to correct only the problem discussed in the associated Microsoft Knowledge Base article. Contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
| Link to KB article | Title |
| 830360 | Default picklist value in an opportunity, contact, or account is not set if the record is created from lead conversion in Microsoft CRM |
| 830361 | Microsoft CRM hotfix rollup for 835582 and 835583 |
| 832869 | After daylight-saving time starts, Advanced Find may not return records that were created before that date in Microsoft CRM and in Microsoft CRM Sales for Outlook |
| 834640 | Attachments to e-mail may not be sent in Microsoft CRM Sales for Outlook |
| 835292 | Copying a role does not work in Microsoft Business Solutions CRM version 1.2 |
| 835296 | E-mail templates are not sorted in alphabetical order in Microsoft Business Solutions CRM 1.2 |
| 835306 | Fix available for when Actual Close Date field is not populated if workflow sales process rule is "Change the State to Won" in Microsoft CRM 1.2 |
| 835307 | The Created On Last 7 Days column in the Advanced Find dialog box returns all records instead of the records that were created during the last seven days in Microsoft CRM |
| 835309 | Managers may not be able to see a Microsoft CRM user's records, and Microsoft CRM Sales for Outlook client users may not be able to see their records in the Outlook client after they go offline |
| 835314 | Column headings disappear when you scroll right and then click the Preview icon to view a record in a custom view in Microsoft CRM 1.2 |
| 835315 | The Regarding field is not set for some replied e-mail messages in Microsoft CRM 1.0 and 1.2 |
| 835316 | The URL field is no longer an active Web link on the product, unless you are logged on as the Integration user in Microsoft CRM 1.0 and 1.2 |
| 835319 | You receive an error message when you try to assign Microsoft CRM records to a valid user account after the original user account has been deleted from Active Directory |
| 835582 | Certain sales orders and quotes fail to open and an error message occurs in Microsoft CRM 1.0 and 1.2 |
| 838527 | Windows Millennium-based Web client locks after upgrading to Microsoft Business Solutions CRM 1.2 |
| 839150 | Microsoft Business Solutions CRM installation fails with the error "Failed to Install Microsoft CRM Server" |
| 839155 | When you use a workflow rule to create a telephone call activity in Microsoft CRM 1.2, the ActualDurationMinutes value is not updated with the DefaultTimeSpent value for the activity |
| 839156 | Unable to close an opportunity if "User Provided" is selected for the estimated revenue and no revenue amount is specified in Microsoft Business Solutions CRM version 1.2 |
| 839157 | When you try to move business units in Microsoft CRM, you receive an error message |
| 839160 | You can select deactivated entities in the Regarding field of an Appointment activity in Microsoft CRM |
| 839163 | Microsoft CRM 1.2 Post URL action fails when calling a Web service or Web application that performs a long running operation |
| 839167 | You experience slow synchronization performance when you go offline in Microsoft CRM 1.2 Sales for Outlook |
| 839586 | Import on the Customizations page causes an access denied error message on all views in Microsoft CRM 1.2 |
| 839587 | You receive a "Publish completed with errors" error message when you add a new picklist value to the Preferred Contact field in Microsoft CRM |
| 840058 | An Internet Explorer message appears when you promote an e-mail to a Microsoft CRM activity in Microsoft CRM Sales for Outlook 1.2 |
| 840224 | How to troubleshoot Microsoft Business Solutions CRM version 1.2 mobile certificate installation |
| 840306 | Using the Find field to search for text does not display the results unless you are on the first page of the results list in Microsoft CRM version 1.2 |
| 841284 | Microsoft Business Solutions CRM version 1.2 hotfix for 830360 and 839156 |
| 841411 | Unhandled exception occurs when working with existing E-mail Activities in Microsoft CRM 1.2 |
| 841483 | The Look Up Records dialog box will not return a search for queues in Microsoft Business Solutions CRM 1.2 |
| 841562 | Microsoft Business Solutions CRM 1.2 hotfix for 839163 and 835306 |
| 841648 | A message appears in the Check Names dialog box when an appointment record is updated in Microsoft CRM Sales for Outlook 1.2 |
| 842167 | You receive an error message when you try to open a past-due activity in Microsoft CRM 1.2 |
| 842343 | A Microsoft Business Solutions CRM 1.2 hotfix rollup package is available to resolve the problems that are described in article 842167 and in article 839167 |
| 843172 | The custom picklist field is set to NULL by default on quote records created from the Opportunity form in Microsoft CRM 1.2 |
| 843173 | In Microsoft CRM 1.2, the "To" field is not resolving with existing contacts, and e-mail activities are not associating to the originating case |
| 870574 | You receive an "Error in formula This field name is unknown" error message when you try to configure certain report filters in Microsoft CRM 1.2 |
| 870575 | Carriage returns in the quote's description are removed on mail merge from Microsoft CRM Sales for Outlook 1.2 |
| 870576 | You receive a "Page cannot be displayed" or an "Unexpected error has occurred" error message when you try to send an e-mail by using Microsoft CRM 1.2 Sales for Outlook |
| 870577 | You may experience timeouts or slow performance, you may see that the SecurityDescriptor field values are much longer than 1,000 characters, or you may not be able to work with records that exist in a child business unit in Microsoft CRM 1.2 |
| 870578 | Microsoft CRM 1.2 hotfix rollup for the problems that are documented in Knowledge Base articles 832869 and 835307 |
| 883463 | You may experience timeouts or slow performance, you may see that the SecurityDescriptor field values are much longer than 1,000 characters, or you may not be able to work with records that exist in a child business unit in Microsoft CRM 1.2 |
| 885031 | Workflow Manager does not display all previous activities when inserting a new WAIT statement condition in Microsoft CRM 1.2 |
| 885368 | You cannot create a contact in Microsoft CRM 1.2 |
| 885754 | The Microsoft CRM 1.2 Sales for Outlook client or Web client may become unresponsive during Advanced Find searches |
| 886355 | Microsoft CRM 1.2 Hotfix Rollup for 840058, 841648, 843172, 870575, 888004, 888005, and 888006 |
| 888004 | Cannot create orders that have 0.00 price per unit for the order product in Microsoft CRM 1.2 |
| 888005 | Closing a Microsoft CRM task through Microsoft Outlook does not set the Actual End field on the task in Microsoft CRM Sales for Outlook 1.2 |
| 888006 | Microsoft CRM toolbar occasionally cannot be loaded in Microsoft CRM Sales for Outlook 1.2 |
| 888331 | Unable to add customized fields after deleting a default Name field that contains an apostrophe on the Contact page in Microsoft CRM 1.2 |
| 889642 | You receive a "The syntax of the value for prompt 'List1' is incorrect near '<value>'" error message when you try to print a parameterized report in Microsoft CRM 1.2 |
| 889685 | The error message "An error occurred during the mapping of computer accounts" is logged in the Import.log file when you run the Microsoft CRM 1.2 Redeployment Tool |
| 889925 | The label and the tool tip for the Search button are incorrect in the Dutch version and in the Russian version of Microsoft Business Solutions CRM 1.2 |
| 890081 | The same date appears two times in the Microsoft CRM 1.2 calendar |
| 890424 | A Microsoft CRM 1.2 hotfix rollup is available that fixes the problems that are described in Microsoft Knowledge Base articles 835309, 839157, 870577, 883463, 890587, and 890589 |
| 890485 | You receive an error message when you try to accept an activity from a Microsoft CRM queue |
| 890486 | Replies to Microsoft CRM-originated e-mail messages that have special characters in the subject line are seen as unsolicited e-mail in Microsoft CRM 1.2 |
| 890587 | Users cannot view records when the records are in a child business unit or in the subunit of a child business unit that was reassigned to a new parent business unit in Microsoft CRM 1.2 |
| 890589 | Microsoft CRM "Parent: Child Business Unit" privileges only work with records that are one level under the current business unit |
| 890594 | When you use mail merge to create a new activity on a Microsoft CRM Sales for Outlook client, the Actual End date for the activity is not set |
| 890596 | You cannot read e-mail messages in Microsoft CRM Sales for Outlook when the messages are encoded in the KOI8-R, KOI8-U, or ISO 8859-5 character sets |
| 890597 | A Microsoft CRM workflow that is based on an Opportunity Change Status event does not work correctly after you install hotfix KB833621 |
| 890598 | After you install hotfix 870578 in Microsoft CRM 1.2, Advanced Find searches that use the On operator return records for the day before the date that you specify |
| 890599 | You receive a "The specified domain logon name already exists" error message when you go offline in the Microsoft CRM Sales for Outlook client |
| 891198 | The "Revenue" option does not use "User Provided" as the default value when you convert a lead to an opportunity in Microsoft CRM 1.2 |
| 891715 | After you apply hotfix 870578 to Microsoft Business Solutions CRM 1.2 Server, the picklist fields in all the list views do not display their selected values |
| 891852 | You may not see any records after the first page of an Activity and Notes report in Microsoft CRM 1.2 Reports |
| 891963 | When you open an opportunity that contains associated products, Microsoft CRM times out |
| 891966 | A corresponding activity is not created when you reply to an e-mail message in Microsoft CRM |
| 892305 | Microsoft Business Solutions CRM version 1.2 may stop responding when you create several notes |
| 892352 | When you are offline in Microsoft CRM 1.2 Sales for Outlook, you cannot open records that you own or you cannot see records that you own |
| 892516 | An e-mail message does not cause a corresponding Microsoft CRM e-mail activity to be created when you receive a reply from an AOL e-mail client |
| 892536 | How to turn off the "Go Offline" functionality for Microsoft CRM Sales for Outlook |
| 892550 | You receive an error message when you try to remove a Microsoft CRM license from a user |
| 893043 | A delay occurs when you close an activity and then immediately try to open other records in Microsoft CRM 1.2 |
| 893097 | You receive a non-delivery report when you send an e-mail message to a distribution group from Microsoft CRM 1.2 Sales for Outlook |
| 893098 | You receive an "Undetermined string constant" error message when you attach a file to a note in the Russian version of Microsoft CRM 1.2 |
| 893101 | When you change the Importance field for an appointment or for a task in Microsoft CRM 1.2 Sales for Outlook, the priority resets to Normal |
| 893363 | You cannot change the business unit of a Microsoft CRM user when the user account or the manager account has been disabled in Microsoft CRM, or when the user account has been deleted from Active Directory |
| 893625 | After you import contact records or lead records into Microsoft CRM by using the Import Wizard, a Create rule remains in a paused state or in a running state |
| 894612 | Telephone numbers are padded with zeros when data is integrated from Microsoft CRM to Great Plains |
| 894613 | After you create a new activity and then click "Save and Close," the activity record is saved, but the activity Web page is not closed in Microsoft CRM 1.2 or in Microsoft CRM Sales for Outlook |
| 894889 | Blank billing and shipping addresses are created for the customer in Microsoft Great Plains if you do not specify the addresses when you submit an order in Microsoft CRM |
| 895596 | You receive a "You must enter a valid time" error message when you try to save an appointment or a task by specifying a Russian time format in Microsoft CRM 1.2 |
| 896087 | You receive a "The name specified contains invalid characters" error message when you try to create a new user account in Microsoft CRM 1.2 |
| 896168 | Canadian addresses are not correctly displayed in Microsoft Business Solutions CRM 1.2 |
| 903885 | You receive an "A server error has occurred Sync has been canceled" error message or a "Device registration failed" error message when you try to connect by using Microsoft CRM Mobile 1.2 |
| 909898 | When you try to run a report in Microsoft CRM 1.2, the report does not run |
| 910010 | You may receive an error message when you try to send an e-mail message in Microsoft CRM 1.2 |
| 911772 | Microsoft CRM 1.2 may close unexpectedly when you run several workflows at the same time |
| 913813 | Error message when you open the calendar in the Workplace module in the German version of Microsoft CRM 1.2: "Value should not be NULL. Parameter name: format" |
| 894546 | A view takes more than five seconds to display records in Microsoft CRM, or you experience SQL Server blocking issues and time-out errors |
| 894684 | You receive a "The specified Object was not found" error message or a "Record Is Unavailable" error message when you try to save your changes to an activity after you modify it in Microsoft CRM 1.2 |
| 890690 | Microsoft CRM may become unresponsive after you export many records to Excel |
| 901199 | You receive a "You must enter a number between 0,00 and 100 000 000 000,00" error message or the value in the Actual Revenue column of a closed opportunity is 10 times more than you expect in Microsoft CRM |
| 899489 | When you try to modify a schema attribute's display name by using Microsoft CRM Deployment Manager, you receive an error message, and Event ID 0 is logged in the Application log |
| 899469 | After you assign a manager to a user in Microsoft CRM 1.2, you cannot remove that manager assignment |
| 899432 | You receive a "You do not have sufficient access rights or privileges to perform this action" error message when you try to open an e-mail message in the Microsoft CRM 1.2 Web client |
| 899477 | A GUID appears instead of the product name in the Competitor List by Product report in Microsoft CRM |
| 899478 | You receive non-delivery reports (NDRs) from some recipients after you send an e-mail message from Microsoft Business Solutions CRM 1.2 |
| 899423 | After you save a Microsoft CRM form that contains a product with a quantity of zero, you receive an "Invalid Quantity" error message, or an incorrect value appears in the "Extended Amount" column |
| 899176 | The number 341 appears in the "Status Reason" list when you open an opportunity and then click the Administration tab in Microsoft CRM 1.2 |
| 897238 | The primary column does not appear in the Print Preview window or in the printed document after you add columns to the Advanced Find View in Microsoft Business Solutions CRM 1.2 |
| 899193 | You may experience slow performance in Microsoft CRM 1.2 when an update of the security descriptors occurs |
| 898551 | You receive a "Data out of Range" error message when you forward or reply to an e-mail message that originated in Microsoft CRM |
| 896676 | You may receive an "Invalid price" error message when you save your changes to an opportunity after you add a new product to that opportunity in Microsoft CRM 1.2 |
| 896608 | The user who last modified a price list item does not appear in the Last Modified By field in Microsoft CRM 1.2 |
| 896082 | You cannot remove a user from the sharing settings of an opportunity after you share that opportunity in Microsoft CRM 1.2 |
| 910767 | Error message when you try to add a new contract line in a renewed contract in Microsoft Dynamics CRM: "Start date/end date or billing start date/billing end date is invalid" |
| 909288 | The program does not update the ModifiedBy field after you assign a Customer Service case in Microsoft CRM 1.2 |
| 908524 | The values in the Price Per Unit field and in the Amount field may be incorrectly rounded in Microsoft CRM 1.2 |
| 907722 | When you run a custom report in Microsoft CRM 1.2 from a URL that contains date parameters, the report returns incorrect data |
| 906871 | You receive a "The statement has been terminated" error message if the Create method is used when the program calls certain classes in Microsoft CRM 1.2 |
| 906266 | Memory usage of the CRMExchangeQueueService.exe process increases until the server that is running Microsoft Exchange stops responding |
| 839164 | Manual workflow rules are not sorted alphabetically when you try to apply the manual workflow rules by using the Microsoft CRM Web client or by using the Outlook client |
| 894315 | Microsoft CRM may stop responding when you import or update many leads |
| 911628 | Numeric values in a list of quotes in Microsoft CRM 1.2 may appear as "NaN" when exported to Microsoft Excel |
| 894874 | After you resolve an e-mail address in Microsoft CRM to a new contact, account, or lead record, the e-mail message's From field is still red, and the e-mail address of the new record is blank |
| 905491 | Microsoft CRM prints only the first result of a report that has a parameter for which you can select multiple values |
| 905861 | You may receive an "Incorrect syntax near the keyword 'group'" error message when you run a program that was created by using the Microsoft CRM SDK in Microsoft CRM 1.2 |
| 904823 | A custom string field that contains over 999 characters truncates data after you modify that field in Microsoft CRM |
| 913541 | Microsoft Dynamics CRM does not reflect Australian daylight saving time changes for the year 2006 |
| 895484 | When you try to save a new activity or to open an existing activity's detail Web page in Microsoft CRM, you receive an unhandled exception error message |
| 913577 | Letters do not appear on the alphabet bar after you install Update Rollup 2 for Microsoft CRM 1.2 |
| 912643 | Error message when you run the initialization process in Microsoft CRM 1.2 Data Migration Framework: "Failed to migrate object" |
| 912195 | The "Last Modified By" property of a child record is not updated correctly when you assign the parent record to a different user in Microsoft CRM 1.2 |
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