Article ID: 839155
Article Last Modified on 6/2/2006
APPLIES TO
- Microsoft CRM 1.2
SYMPTOMS
In Microsoft CRM 1.2, you use a workflow rule to create a telephone call activity. When you close that activity, the ActualDurationMinutes value in the activity record for the OrganizationName_MSCRM Microsoft SQL Server database is not updated with the DefaultTimeSpent value for the activity.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
MORE INFORMATION
Steps to reproduce the behavior
- On the Microsoft CRM server, click Start, click All Programs, click Microsoft CRM, click Workflow Manager, type a Microsoft CRM server name, and then click OK.
- In the Object list, click Case, click Rule in the View list, click File, and then click New.
- In the Select the event list, type a rule name, click Create, and then click Next.
- In the Select Behavior window, click Insert Action, and then click Create activity.
- In the Type list, type a subject, click Phone Call, click OK, and then click Save.
- Right-click the rule that you created, and then click Activate.
- Open Microsoft CRM, click Service, click Cases, and then click New Case.
- Enter all required fields, and then click Save. The telephone call activity from the workflow rule will be created.
- Click the Activities tab, and then double-click the activity that was created from the workflow rule. The default value for the Duration text box is 30 minutes.
- Click Actions, click Close Phone Call, click Completed in the Status list, click OK, and then close the activity. You are now in the case window that appears in step 7.
- Click Actions, and then click Resolve Case. The default Total Time text box for the case does not reflect the 30 minutes.
Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver kbmbsworkflow KB839155
