Article ID: 870575
Article Last Modified on 9/7/2006
APPLIES TO
- Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft CRM 1.2
- Microsoft CRM 1.2
SYMPTOMS
In Microsoft CRM Sales for Outlook 1.2, when you create a mail merge document from a quote that contains blank lines, that is, carriage return-line feeds, in its description field, the Description field in the resultant mail merge document is put into a single line and does not retain the carriage return-line feeds.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver KB870575
