Article ID: 843173
Article Last Modified on 6/2/2006
APPLIES TO
- Microsoft CRM 1.2
SYMPTOMS
In Microsoft® Business Solutions 1.2, E-mail Activities are not resolving the To field when sent by CRM usersto existing Contacts.In addition, E-mail Activities are not being associated to the originating Case when replying to an existing E-mail Activity if a carriage return/line feed (new line) is inserted in the globally unique indentifier (GUID) in the Microsoft CRM E-mail Activity.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
Keywords: kbmbsemail kbmbsmigrate kbprb kbqfe kbhotfixserver KB843173
