Microsoft KB Archive/892550

Knowledge Base

You receive an error message when you try to remove a Microsoft CRM license from a user

Article ID: 892550

Article Last Modified on 6/2/2006

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APPLIES TO

• Microsoft CRM 1.2
• Microsoft Business Solutions CRM 1.0

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to remove a Microsoft Business Solutions CRM license from a user, you receive the following error message:

The selected object could not be found. Verify that the object exists in both the database and Active Directory. Error Code: 0x80072030

CAUSE

This problem occurs if the user was previously deleted from the Active Directory directory service.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Keywords: kbqfe kbmbsmigrate kbhotfixserver kbmbsadministration KB892550

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