Article ID: 895596
Article Last Modified on 9/8/2006
APPLIES TO
- Microsoft Business Solutions CRM Customer Service
- Microsoft Business Solutions CRM Sales, when used with:
- Microsoft CRM 1.2
- Microsoft CRM 1.2
SYMPTOMS
After you configure a time value for a new task or appointment in Microsoft Business Solutions CRM 1.2, when you try to save your changes to that task or appointment, you receive the following error message:
CAUSE
This problem occurs if the following conditions are true:
- You are using a Russian language edition of Microsoft CRM 1.2.
- From the Due list in the task or in the appointment, you select a time that is in a Russian time format.
When you create a task or an appointment in Microsoft CRM 1.2, the default time is set to 12:00 PM. However, in the Russian language version of Microsoft CRM 1.2, the Russian language versions of the "AM" and the "PM" options also appear on the Due list where you select a time. When you select one of these options, the error occurs because Microsoft CRM 1.2 cannot handle Russian time formats.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
REFERENCES
For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbmbsmigrate KB895596
