Article ID: 835315
Article Last Modified on 12/21/2005
APPLIES TO
- Microsoft CRM 1.2
- Microsoft Business Solutions CRM 1.0
SYMPTOMS
When a customer replies to an e-mail message sent from Microsoft CRM, the Regarding field on some e-mail messages is not set. The e-mail message is then not attached to the related Microsoft CRM object such as Account, Contact, and Case.
CAUSE
Some extra spaces exist between the tags of the GUID on the subject line of the e-mail activity.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
Keywords: kbinfo kbqfe kbprb kbmbsmigrate kbhotfixserver kbmbsemail KB835315
