Microsoft KB Archive/839150

Knowledge Base

Microsoft CRM installation fails with the error “Failed to Install Microsoft CRM Server”

Article ID: 839150

Article Last Modified on 6/2/2006

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APPLIES TO

• Microsoft CRM 1.2

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SYMPTOMS

When you install Microsoft CRM 1.2, the installation fails. You receive the following error:

Failed to Install Microsoft CRM Server
Failed to Provision Your Initial Business Unit
Unknown Error 80005000

If Microsoft CRM is installed, the following error can occur when you try to add a user record to Microsoft CRM:

User 1 failed: Application Error (80005000) - SOAP Server Application Faulted

CAUSE

The user record in Active Directory contains a forward slash (/) in the Distinguished Name.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Keywords: kberrmsg kbqfe kbprb kbmbsmigrate kbhotfixserver kbmbsinstallation KB839150

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