Microsoft KB Archive/898055

Knowledge Base

You receive a "You do not have sufficient access rights or privileges to perform this action" error message when you click an Outlook client folder after you go offline in Microsoft CRM Sales for Outlook

Article ID: 898055

Article Last Modified on 8/18/2007

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APPLIES TO

• Microsoft Business Solutions CRM Sales for Outlook, when used with:
  • Microsoft CRM 1.2

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

Consider the following scenario. In Microsoft Business Solutions CRM Sales for Outlook (the Outlook client), you go offline by clicking Go Offline. Then, you receive the following error message when you click an Outlook client folder:

You do not have sufficient access rights or privileges to perform this action

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

If you have already installed hotfix 898055, this hotfix will be enabled when you install the Microsoft CRM 1.2 update rollup. However, if you have not installed this hotfix, you must manually enable this hotfix after you install the update rollup.

If you install the update rollup but you have not previously installed the hotfix, follow these steps to enable the hotfix on a computer that is running Microsoft CRM 1.2 Sales for Outlook:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type CrmOfflineSameDomain, and then press ENTER.
5. Double-click CrmOfflineSameDomain, type 1 in the Value data box, and then click OK.
6. Exit Registry Editor.
7. Restart Microsoft Internet Information Services (IIS). To do this, click Start, click Run, type iisreset, and then click OK.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

If the symptoms persist after you apply this hotfix, click the following article number in the Microsoft Knowledge Base to view an article that documents a similar issue. Determine whether the information in the article applies to your particular scenario.

892352 When you are offline in Microsoft CRM 1.2 Sales for Outlook, you cannot open records that you own or you cannot see records that you own

Additional query words: CRM

Keywords: kbmbsmigrate kbpubtypekc KB898055

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