Microsoft KB Archive/841648

Knowledge Base

A message appears in the Check Names dialog box when an Appointment record is updated in Microsoft CRM Sales for Outlook 1.2

Article ID: 841648

Article Last Modified on 9/8/2006

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APPLIES TO

• Microsoft Business Solutions CRM Sales for Outlook, when used with:
  • Microsoft CRM 1.2
• Microsoft CRM 1.2

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SYMPTOMS

If you change an Appointment record created with Microsoft® Business Solutions CRM Sales for Outlook 1.2, for example, invite an additional Microsoft CRM user, the Check Names dialog box with the following message will be displayed:

Microsoft Office Outlook does not recognize '<domain\username>'.

This message can appear even though the Microsoft CRM user can be resolved.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

Keywords: kbqfe kbprb kbmbsmigrate kbhotfixserver KB841648

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