Article ID: 906871
Article Last Modified on 9/8/2006
APPLIES TO
- Microsoft CRM Software Development Kit, when used with:
- Microsoft CRM 1.2
- Microsoft CRM 1.2
SYMPTOMS
On a computer that is running Microsoft CRM 1.2, you run a program that calls one or more of the following classes:
- CRMQuote
- CRMSalesOrder
- CRMInvoice
- CRMContract
If the Create method is used when the program calls any one of those classes, the following error message is logged in the Application log:
CAUSE
This problem may occur when the program calls the Create method repeatedly on multiple threads. When the Create method is used with a class, the Create method creates several other methods to create the corresponding records. These methods are shown in the following table.
| Method | Record |
| CRMQuote.Create | Quote |
| CRMSalesOrder.Create | Order |
| CRMInvoice.Create | Invoice |
| CRMContract.Create | Contract |
The Create method creates other methods. One of these other methods is used to create a random number. When this method is put under stress, the random number generator may produce a duplicate number. For example, repeatedly calling the CRMInvoice.Create method on multiple threads puts the method under stress. If the program tries to insert the duplicate invoice number into the InvoiceBase table, the program quits, and the error message is logged.
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem.
To resolve this problem immediately, contact Microsoft Business Solutions Technical Support to obtain the hotfix. You can log on to the Microsoft Business Solutions Support site and create a new support request. To do this, visit the following Microsoft Web site:
You can also contact Microsoft Business Solutions Technical Support by telephone at (888) 477-7877.
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Business Solutions Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.
Installation information
Install this update on computers that are running Microsoft CRM 1.2 Server.
Prerequisites
To install this update, you must have installed Microsoft CRM version 1.2.
Removal information
To remove this hotfix from a computer that is running Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003, use the Add or Remove Programs tool in Control Panel.
If you are a system administrator, you can use the Spunist.exe utility to remove this hotfix from a computer that is running Microsoft Windows 2000, Windows XP, or Windows Server 2003. The Spuninst.exe utility is located in the following folder.
%Windir%\$NTUninstallKB898551$\Spuninst
For more information about package installer parameters, see the following article in the Microsoft Knowledge Base:
832475 Description of the new features in the package installer for Windows software updates
Restart requirement
If you are prompted, restart the computer after you install the hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------------------------------------------- 15-Sep-2005 18:47 1.2.3297.197 756,448 Activities.dll 14-Sep-2005 23:46 7,166 Alllookups.xml 15-Sep-2005 18:47 1.2.3297.197 453,360 Attachmenthandler.dll 15-Sep-2005 18:48 1.2.3297.197 895,720 Communications.dll 15-Sep-2005 18:47 1.2.3297.197 797,408 Contract.dll 15-Sep-2005 18:47 1.2.3297.197 600,816 Crmrichclientsync.dll 15-Sep-2005 18:48 1.2.3297.197 1,125,104 Crmworkflowservice.exe 15-Sep-2005 18:47 1.2.3297.197 920,296 Customerservice.dll 14-Sep-2005 23:46 17,409 Edit.aspx 15-Sep-2005 18:40 1.2.3297.197 109,352 Microsoft.crm.application.components.platform.dll 15-Sep-2005 18:49 1.2.3297.197 1,235,680 Products.dll 15-Sep-2005 18:48 1.2.3297.197 1,116,880 Sfa.dll 15-Sep-2005 16:49 1.2.3297.197 1,149,664 Workflow.dll
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
824684 Description of the Standard Terminology That Is Used to Describe Microsoft Software Updates
Additional query words: crm12 crm1.2
Keywords: kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB906871
