Microsoft KB Archive/894684

Knowledge Base

You receive a "The specified Object was not found" error message or a "Record Is Unavailable" error message when you try to save your changes to an activity after you modify it in Microsoft CRM 1.2

Article ID: 894684

Article Last Modified on 9/8/2006

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APPLIES TO

• Microsoft Business Solutions CRM Customer Service
• Microsoft Business Solutions CRM Sales, when used with:
  • Microsoft CRM 1.2
• Microsoft CRM 1.2

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Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to save your changes to an activity after you modify it in Microsoft Business Solutions CRM 1.2, you receive one of the following error messages:

Error message 1

The specified Object was not found
The Contact item with ID {xxxxxx-xxxx-xx-x-xxxx} does not exist.

Error message 2

Record Is Unavailable
The record that you are requesting is currently unavailable. Either the record was not found or you do not have sufficient security permissions to view it.

CAUSE

This problem occurs if all the following conditions are true:

• You create one of the following objects in Microsoft CRM 1.2:
  • Account
  • Contact
  • Lead
  • Opportunity
  • Quote
  • Order
  • Invoice
  • Case
  • Contract
• You create an activity that is linked to the object. For example, you create an activity that is linked to a contact.
• You remove the object that you previously created. For example, you delete the contact that you created.
• You modify the activity that you previously created, and then you try to save your changes to that activity.

This problem occurs because the Microsoft CRM Deletion Service service does not correctly clean up all activity party records after you delete a linked object.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

If you have already installed hotfix 894684, this hotfix will be enabled when you install the Microsoft CRM 1.2 update rollup. However, if you have not installed this hotfix, you must manually enable this hotfix after you install the update rollup.

If you install the update rollup but you have not previously installed the hotfix, follow these steps to enable the hotfix on a computer that is running Microsoft CRM 1.2 Server:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following registry subkey:

   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSCRM

3. On the Edit menu, point to New, and then click DWORD Value.
4. Type FilterDeletedParty, and then press ENTER.
5. Double-click FilterDeletedParty, type 1 in the Value data box, and then click OK.
6. Exit Registry Editor.
7. Restart Microsoft Internet Information Services (IIS). To do this, click Start, click Run, type iisreset, and then click OK.

MORE INFORMATION

For more information about the terminology that is used to describe Microsoft product updates, click the following article numbers to view the articles in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

887283 Microsoft Business Solutions CRM software hotfix and update package naming standards

Keywords: kbmbsmigrate kbqfe kbhotfixserver KB894684

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