Article ID: 899423
Article Last Modified on 9/8/2006
APPLIES TO
- Microsoft Business Solutions CRM Sales for Outlook, when used with:
- Microsoft CRM 1.2
- Microsoft CRM 1.2
SYMPTOMS
Consider the following scenario. In Microsoft Business Solutions CRM 1.2, you create a quote, an invoice, an order, or an opportunity. In the Quantity box for a product, you specify a quantity of zero (0). When you try to save the form, one of the following problems occurs:
- If you click Save, you receive the following error message:
- If you click the Save and Close button, the value that appears in the Extended Amount column of the form is not based on zero as you expect. For example, a quote form displays information that is similar to the following.
| Product | Price Per Unit | Quantity | Extended Amount |
| Bicycle part | $100.00 | 0.00000 | $100.00 |
CAUSE
This problem occurs if you perform the following procedure:
- You specify a non-zero value in the Quantity box for a product, and then you click Save.
- You specify a value of zero (0) in the Quantity box for that product.
- You click Save, or you click the Save and Close button.
When this problem occurs, Microsoft CRM does not recalculate the value for the product. Therefore, you receive the error message, or the program displays an incorrect value in the Extended Amount column of the form.
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB899423
