Article ID: 896087
Article Last Modified on 7/25/2006
APPLIES TO
- Microsoft CRM 1.2
SYMPTOMS
When you try to create a new Microsoft CRM user account by using the Web client, you receive the following error message:
CAUSE
This problem occurs if you try to create a user account for a user who has an alias that contains an apostrophe. For example, this problem occurs if you try to create a Microsoft CRM user account for the following user.
| First name | Tina |
| Last name | O'Dell |
| User logon name | to'dell |
| Domain | adatum.com |
RESOLUTION
Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:
904435 Update Rollup 2 is available for Microsoft CRM 1.2
WORKAROUND
To work around this problem, create the user account by using the Microsoft CRM Deployment Manager tool. To do this, follow these steps:
- Click Start, point to Programs, point to Microsoft CRM, and then click Deployment Manager.
- In the Deployment Manager tool, expand User Manager, right-click your organization, point to New, and then click Create CRM Users.
- Follow the steps in the User Manager Wizard to create a CRM user account for the Active Directory user account that has a special character in the user alias.
MORE INFORMATION
For more information about the terminology that is used to describe Microsoft product updates, see the following articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
887283 Microsoft Business Solutions CRM software hotfix and update package naming standards
Keywords: kbmbsmigrate kbpubtypekc kbqfe kbhotfixserver KB896087
