Microsoft KB Archive/889405

Knowledge Base

The process that runs a WMI statement stops responding on a Windows 2000 Service Pack 3 or later-based computer

Article ID: 889405

Article Last Modified on 10/26/2006

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APPLIES TO

• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Advanced Server
• Microsoft Windows 2000 Service Pack 3
• Microsoft Windows 2000 Professional Edition
• Microsoft Windows 2000 Service Pack 3
• Microsoft Windows 2000 Service Pack 4

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SYMPTOMS

When you try to run a Windows Management Instrumentation (WMI) statement on a Microsoft Windows 2000-based computer that has Windows 2000 Service Pack 3 or later installed, the process that runs the statement may stop responding.

For example, if the WMI statement is called by a script, the script stops responding.

CAUSE

This problem may occur when you try to run a WMI statement that is similar to the following:

SELECT * from Win32_share WHERE (name = 'c$')

This problem occurs when you run a WMI statement that is similar to the example because WMI makes many calls to the GetEffectiveRightsFromAcl function.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Windows 2000 Service Pack 3 is required to install this hotfix.

Restart requirement

You must restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix replaces the updates to the Cimwin32.dll file that are described in the following Knowledge Base articles:

884578 WMI may stop responding when it tries to retrieve hard disk information in Windows 2000

820608 CIM_DataFile class returns an incorrect or null value for files that are larger than 2 GB

829480 WMI query for the name of a console user returns a null value

828294 Win32_DiskDrive Partitions attribute returns a <null> result on systems with more than 16 logical drives

834052 WMI cannot change the gateway IP settings for a network device from static to DHCP in Windows 2000

834774 Excessive network traffic after you save a Windows NT diagnostics report in Windows 2000

836877 Win32_PrintJob enumerations with WMI will fail if a printer is offline in Windows 2000

837174 Your WMI query may function much slower than expected and multiple instances of the Llsmgr.exe process may appear on your Windows 2000-based computer

840463 The Quality of Service RSVP service starts on a computer that is running Windows 2000 Server even if you are not using Quality of Service

841811 The Win32_NetworkAdapterConfiguration.SetDNSServerSearchOrder method does not correctly modify the DNS server list in Windows 2000

843527 The Win32_SCSIController WMI class cannot obtain SCSI controller information after you install the MS04-011 security update

873404 You cannot access the network after you use a WMI Win32_NetworkAdapterConfiguration script to change your IP address in Windows 2000 Server

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   20-Dec-2004  09:13  1.50.1085.7011  1,093,727  Cimwin32.dll 

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:

816915 New file naming schema for Microsoft Windows software update packages

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional query words: hang

Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB889405

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