Article ID: 840463
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
The QoS RSVP service may start on a computer that is running Microsoft Windows 2000 Server. The QoS RSVP service starts even if you are not using Quality of Service (QoS) in your network.
You may notice that the QoS RSVP service is running when you view system reports. For example, if you use the Microsoft Configuration Capture Utility, you may notice that the QoS RSVP service is running.
Also, an event that is similar to the following may be logged in the system log:
Event ID: 10047
Source: RSVP
Type: Warning
Description: QoS RSVP has failed to find any interfaces with traffic control enabled. Install QoS traffic control services via network and dial-up connections.
CAUSE
This problem occurs because the Windows Management service starts the Rsvp.exe process and keeps the Rsvp.exe process running even if you are not using QoS. The Rsvp.exe process is the process that corresponds to the QoS RSVP service.
RESOLUTION
Hotfix information
A newer version of this hotfix is available. For additional information about the newer hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
889405 The process that runs a WMI statement stops responding on a Windows 2000 Service Pack 3 or later-based computer
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
This hotfix requires Windows 2000 Service Pack 3 or Windows 2000 Service Pack 4.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 28-Apr-2004 01:44 1.50.1085.122 1,093,733 Cimwin32.dll
WORKAROUND
To work around this problem, disable the QoS RSVP service. To do this, follow these steps:
- Click Start, point to Programs, point to Administrative Tools, and then click Services.
- In the right-pane of the Services window, right-click QoS RSVP, and then click Properties.
- On the General tab, click Disabled in the Startup Type list, and then click OK.
- Close Services.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: WINMGMT MPSReports MPS_REPORTS
Keywords: kbqfe kbhotfixserver kbwinservperf kbmgmtservices kbbug kbfix kbwin2000presp5fix KB840463
