Microsoft KB Archive/104753: Difference between revisions
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For additional information of troubleshooting setup errors, please see the following articles in the Microsoft Knowledge Base: | For additional information of troubleshooting setup errors, please see the following articles in the Microsoft Knowledge Base: | ||
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<pre>TITLE : Word 5.x Installation Hangs on a Power Macintosh | <pre>TITLE : Word 5.x Installation Hangs on a Power Macintosh | ||
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ARTICLE-ID: '''[[../ | ARTICLE-ID: '''[[../141055|Q141055]]''' | ||
<pre>TITLE : MacWord 5.x: | <pre>TITLE : MacWord 5.x: "An Error Occurred While Installing..." | ||
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ARTICLE-ID: '''[[../93086|Q93086]]''' | ARTICLE-ID: '''[[../93086|Q93086]]''' | ||
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THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED | THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.</blockquote> | ||
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Last reviewed: July 30, 1997<br /> | Last reviewed: July 30, 1997<br /> | ||
© 1998 Microsoft Corporation. All rights reserved. [[../cpyright|Terms of Use.]]<br /> | © 1998 Microsoft Corporation. All rights reserved. [[../cpyright|Terms of Use.]]<br /> |
Latest revision as of 10:28, 21 July 2020
Word 5.1 Installation Hangs on Equation EditorLast reviewed: July 30, 1997 |
The information in this article applies to:
SYMPTOMSWhen you install the Equation Editor fonts during an Easy Install of Word 5.1 for the Macintosh, the installation may hang (stop responding). CAUSEWord 5.1 uses the Apple Installer Script to automate installation. Hanging during installation of the Equation Editor fonts may be due to a conflict between the Installer Script and a corrupt Embedding Preferences file or MT Extra font. Additionally, the Apple Installer Script is not compatible with Virtual Memory. STATUSMicrosoft has confirmed this to be a problem with Word version 5.1 for the Macintosh. (This problem does not exist in Word 6.0 because Setup for Word 6.0 does not use the Apple Installer Script.) WORKAROUNDPerform the following steps before you attempt to reinstall Word: Method 1: a. Drag the Embedding Preferences file to the Trash. This file is located in the Preferences Folder (System 7) or in the System Folder (System 6). b. Drag the MT Extra fonts to the Trash. These fonts are located in the System Folder (System 6 or 7) or in the Fonts Folder (System 7.1). c. Under Control Panels, open the Memory control panel and turn Virtual Memory off. Restart the Macintosh for this setting to take effect.(In addition, on a Power Macintosh turn off Modern Memory Manager). d. Remove any Virus Protection software from your System Folder. e. Restart the machine with extensions off. On System 7 this is done by holding the SHIFT key down while restarting the machine. f. Allocate more memory to the Installer. To do this, click once on the Installer icon in the Install disk, and choose Get Info from the File menu. Increase the Preferred Size (Current) to 1300K. Increase the Minimum Size to 1300K. Method 2: On a Power Macintosh using System 7.5, do the following: a. Run the Installer on the Install Disk. b. Choose OK then choose Continue to get to the Easy Install screen. c. Choose Customize. d. Select Complete Installation - No Sys. Resources. e. Choose Install. f. Continue with the prompts to successfully complete the installation. MORE INFORMATIONFor additional information of troubleshooting setup errors, please see the following articles in the Microsoft Knowledge Base: ARTICLE-ID: Q112663 TITLE : Word 5.x Installation Hangs on a Power Macintosh ARTICLE-ID: Q141055 TITLE : MacWord 5.x: "An Error Occurred While Installing..." ARTICLE-ID: Q93086 TITLE : Installer May Fail on Some Macintosh Quadra Machines |
KBCategory: kbsetup buglist5.10 |
Last reviewed: July 30, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.