Microsoft KB Archive/141055

WD5X: "An Error Occurred While Installing..." Last reviewed: February 6, 1998 Article ID: Q141055

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The information in this article applies to: Microsoft Word for the Macintosh, versions 5.0, 5.1, 5.1a SYMPTOMS While the Installer is accessing the first installation disk for Word for the Macintosh 5.x, you may receive the following error message: An error occurred while installing on the active startup disk <hard disk name>. Installation was not able to be completed, but your original software has been restored." CAUSE The Embedding Preferences file is damaged. RESOLUTION Use the following steps to successfully run the Installer: Remove the Embedding Preferences file. This file is located in the System:Preferences folder. Re-run the Installer. The installer program will create a new copy of the Embedding Preferences file. MORE INFORMATION If the above error occurs after you insert another disk, this usually indicates the disk is damaged. To test the disk, copy the disk to the hard drive. If the disk is damaged, an error message will result. To obtain a replacement disk set, call the Microsoft Order Desk at (800) 360-7561 and request part number 034-096-S39. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: http://www.microsoft.com/worldwide/default.htm For additional information of troubleshooting setup errors, please see the following articles in the Microsoft Knowledge Base: ARTICLE-ID: Q112663 TITLE  : Word 5.x Installation Hangs on a Power Macintosh ARTICLE-ID: Q93086 TITLE  : Installer May Fail on Some Macintosh Quadra Machines

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Additional query words: macword hang freeze loop crash error stuck Keywords : kbsetup Version : MACINTOSH:5.0,5.10 Platform : MACINTOSH Issue type : kbprb THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: February 6, 1998
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