Microsoft KB Archive/889367

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Knowledge Base


Known graphics issues in Zoo Tycoon 2

Article ID: 889367

Article Last Modified on 11/14/2007


APPLIES TO

  • Microsoft Zoo Tycoon 2
  • Microsoft Zoo Tycoon 2: African Adventure
  • Microsoft Zoo Tycoon 2: Dino Danger
  • Microsoft Zoo Tycoon 2: Endangered Species
  • Microsoft Zoo Tycoon 2: Marine Mania



Contents

INTRODUCTION

This article describes the known graphics-related issues that you may experience when you play Microsoft Zoo Tycoon 2.

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MORE INFORMATION

Graphics hardware error messages

To determine the type of graphics adapter that is installed on a computer that is running Microsoft Windows XP, follow these steps:

  1. Click Start, click Run, type dxdiag, and then click OK.
  2. Click the Display tab.


Note On some computers, this tab is named Display 1.

  1. In the Device section on the left side, make a note of the name of the graphics adapter and the name of the manufacturer.

To determine the type of graphics adapter that is installed on a computer that is running Windows Vista, follow these steps:

  1. Open the Direct X Diagnostic Tool. To do this, click Start[GRAPHIC: the Start button], type dxdiag in the Start Search box, and then click dxdiag.exe in the Programs list.
  2. Click the Display tab.
  3. Under Device, look for Name and Manufacturer.
Error message How to resolve the error message

Zoo Tycoon 2 does not support the graphics adaptor graphics card.

or

You need at least 16 MB of graphics memory to run Zoo Tycoon 2.

You receive one of these error messages if your video card does not meet the game requirements. The video card cannot display Zoo Tycoon 2 graphics on the computer. To resolve this issue, purchase and then install a graphics adaptor that is supported by Zoo Tycoon 2. For more information about how to upgrade your graphics hardware, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/using/moviemaker/expert/dunn_03august11_vc.mspx


To obtain or to install a graphics adaptor on the computer, contact the manufacturer of the computer. For a list of Zoo Tycoon 2 video cards that are not supported by Zoo Tycoon 2, click the following article number to view the article in the Microsoft Knowledge Base:

889368 The minimum system requirements for Zoo Tycoon 2 and Endangered Species


If you do not want to install a graphics adaptor that is supported by Zoo Tycoon 2, you can return the game for a refund. For information about the Microsoft Satisfaction Guarantee, visit the following Microsoft Web site:

http://www.microsoft.com/mscorp/productrefund/refund.mspx


Unable to get video memory size from DirectDraw

You may receive this error message if Windows cannot identify the type of graphics adapter that is installed on the computer. To resolve this issue, contact the computer or graphics hardware manufacturer to determine the type of graphics adaptor that is installed. Obtain and then install the latest version of the driver for your graphics hardware. For information about how to contact your hardware manufacturer, see the References section. For information about how to download the latest drivers by using the Microsoft Windows Update Web site, see the Additional information section.

Your graphics driver may be too old to run Zoo Tycoon 2. Please contact your graphics adaptor vendor for an updated driver.

or

Your graphics driver is not valid for your operating system. Please contact your graphics adaptor vendor for an updated driver. Zoo Tycoon 2 was unable to create a graphics renderer. Please contact your graphics adaptor vendor to make sure you have the latest driver.

To resolve this issue, contact your graphics hardware manufacturer to obtain and to install the latest version of the driver for your graphics hardware. For information about how to contact your hardware manufacturer, see the References section. To see whether applicable driver updates are available, visit the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com


For information about how to download the latest drivers by using the Windows Update Web site, see the Additional information section. Drivers are small programs that enable the operating system to communicate with the hardware in the computer. A driver acts as a translator between your hardware and the operating system. It is very important to update your video card drivers because new drivers are created for many reasons. A new driver for your video card can enable the video card to use the video card features more efficiently. Additionally, having the current drivers will improve game performance. The video card lets you see graphics on the computer screen. Generally, companies release their drivers regularly so that the video cards keep pace with the ever-changing software technologies.

Zoo Tycoon 2 was unable to create a graphics renderer. Please contact your graphics adaptor vendor to make sure you have the latest driver.

To resolve this issue, try one or more of the following methods.

Note Windows Vista requires at least 32 MB of graphics adaptor memory. This amount is sufficient to run Zoo Tycoon 2. Also, Windows Vista automatically enables Direct 3D Acceleration if the installed hardware supports it.

  • Upgrade the computer. To do this, install a graphics adaptor that has 16 megabytes (MB) or more of memory. To determine whether the graphics adaptor on your computer has 16 MB or more of memory, follow these steps in Windows XP:
    1. Click Start, click Run, type dxdiag, and then click OK.
    2. On the Display tab, verify that the Approx. Total Memory value is 16 MB or more. The graphics adaptor must have 16 MB of memory for Zoo Tycoon 2 to work correctly. If your graphics adaptor does not have 16 MB of memory, you must upgrade your graphics hardware to run Zoo Tycoon 2.

      Note The graphics memory value that appears in the DirectX Diagnostics Tool may be slightly less than the actual total because the DirectX Diagnostics Tool uses some of the graphics memory.

      To learn how to determine how much graphics memory is available on your computer, click Play to view this streaming media demonstration:
  • Turn on the Direct3D Acceleration feature in the Microsoft DirectX feature. To do this, follow these steps:
    1. Click Start, click Run, type dxdiag, and then click OK.
    2. Click the Display tab.

      Note On some computers, this tab is named Display 1.
    3. Next to Direct3D Acceleration, click Enable, and then click Exit.

      To learn how to turn on the Direct 3D Acceleration feature, click Play to view this streaming media demonstration:
  • Install the latest driver for your graphics hardware. For information about how to contact your hardware manufacturer to obtain the latest driver for your graphics hardware, see the References section.
  • Install the latest version of DirectX on your computer. To download and to install the latest version of DirectX, visit the following Microsoft Web site:

    http://www.microsoft.com/windows/directx/default.mspx

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General graphics issues

When you start the game, you may see a blue screen that has music playing in the background. To resolve this issue, download and install the latest video card drivers. To see whether graphics driver updates are available for your graphics adaptor, visit the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com


For more information about how to update your graphics adaptor drivers by using the Microsoft Windows Update Web site, see the Additional information section.

Guests are missing clothes or the animals are white

When you play the game, the guests are missing clothes. The animals flicker with different colors or are completely white. To resolve this issue, download and then install the latest Zoo Tycoon 2 update.. To do this, visit the following Microsoft Web site:

http://zootycoon.com/Downloads/patches.htm


You receive a blue screen or the Main menu is distorted

When you start the game, you may receive a blue screen that has music playing in the background. To resolve this issue, download and then install the latest video card drivers. To see whether graphics driver updates are available for your graphics adaptor, visit the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com


For more information about how to update your graphics adaptor drivers by using the Microsoft Windows Update Web site, see the Additional information section

You cannot play Zoo Tycoon 2 in windowed mode

When you press ALT+ENTER in Zoo Tycoon 2 on a computer that is running one of the following operating systems, Zoo Tycoon 2 does not switch to windowed mode:

  • Microsoft Windows 98
  • Microsoft Windows Millennium Edition (Me)

To resolve this issue, play Zoo Tycoon 2 in full-screen mode or upgrade the operating system.

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Zoo Tycoon 2 graphics may not be displayed correctly

If the Color quality setting on your computer is set to 24 bit, Zoo Tycoon 2 may not be displayed correctly even if you change the graphics resolution in Zoo Tycoon 2 Game Options. To resolve this issue, follow these steps in Windows XP:

  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click the Settings tab, and then select a Color quality setting from the Color setting list, such as the 16-bit or 32-bit setting. Make sure that you do not select the 24-bit setting.
  3. Click OK.

To resolve this issue in Windows Vista, follow these steps:

  1. Click Start[GRAPHIC: the Start button], type desk.cpl in the Start Search box, and then click desk.cpl in the Programs list.
  2. On the Monitor tab, under Colors, select a setting from the list, such as the 16-bit or 32-bit setting. Make sure that you do not select the 24-bit setting.
  3. Click OK.

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Text is blurry or difficult to read in Zoo Tycoon 2

When the screen resolution setting on your computer is set to a low setting, such as 640 × 480 pixels, the text in Zoo Tycoon 2 may appear blurry or difficult to read. This behavior does not occur with all graphics adaptors. To resolve this issue, follow these steps:

  1. Start Zoo Tycoon 2.
  2. Click Game Options.
  3. Under Video Detail Settings, click Custom.
  4. Drag the Anti-Aliasing slider to Disabled.
  5. Drag the Font Shadow slider to Enabled.
  6. Click Save changes and exit.

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Zoo Tycoon 2 appears to extend outside the display

The display adaptors on some portable computers may let you select a screen resolution that is larger than a portable computer display can support. If your portable computer has one of these display adaptors, the Zoo Tycoon 2 game may appear to be too large for the display when you play the game in full-screen mode. If you experience this issue, reduce the screen resolution on your portable computer or play Zoo Tycoon 2 in windowed mode. Driver updates do not resolve this issue.

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The mouse pointer is not aligned with objects on the screen

When you change the screen resolution on your computer, your mouse pointer may not align correctly with objects on the screen, such as buttons or links. To resolve this issue, try one or more of the following methods:

  • Change the screen resolution on your computer. To do this, use one of the following methods, depending on the operating system.

    Windows XP
    1. If you are playing Zoo Tycoon 2, quit the game.
    2. Click Start, click Run, type desk.cpl, and then click OK.
    3. On the Settings tab, set the Screen resolution setting to an intermediate value, and then click OK.
    4. Start Zoo Tycoon 2.

    Windows Vista

    1. If you are playing Zoo Tycoon 2, quit the game.
    2. Follow the information in the "Change screen resolution" Help topic. To do this, follow the steps in the appropriate section.

      The computer is connected to the Internet
      View the "Change screen resolution" topic on the following Windows Online Help and Support Web site:

      http://windowshelp.microsoft.com/

      The computer is not connected to the Internet
      View the "Change screen resolution" topic in Windows Help and Support on the computer's hard disk by following these steps:

      1. Click Start, and then click Help and Support.
      2. In the Search Help box or in the Search online Help box, type Change screen resolution, and then click Search Help.
      3. In the list of topics, click Change screen resolution.
      4. Click the link that best describes the problem that you are experiencing.
      5. Follow the suggestions.
    3. Start Zoo Tycoon 2.
  • Play Zoo Tycoon 2 in windowed mode. To change from full-screen mode to windowed mode when you play Zoo Tycoon 2, press ALT+ENTER.
  • Switch to another window or program when the mouse pointer does not align with objects on the screen in Zoo Tycoon 2, and then switch back to Zoo Tycoon 2. To do this, follow these steps:
    1. When the mouse pointer does not align with objects on the screen in Zoo Tycoon 2, press ALT+TAB, and then select another window or program.
    2. Press ALT+TAB again, and then click Zoo Tycoon 2.

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Your desktop does not appear correctly

If you interact with the desktop at the same time that Zoo Tycoon 2 is starting in windowed mode, objects on your desktop may not appear correctly. To resolve this issue, restart your computer. To do this, use one of the following methods.

Note This issue may occur more frequently on computers that have ATI graphics adaptors.

Windows XP

  1. Quit all the programs that are running.
  2. Click Start, and then click Shut Down.
  3. In the Shut Down Windows dialog box, click Restart, and then click OK.

Windows Vista

  1. Click Start[GRAPHIC: the Start button], and point to the Lock button.
  2. Click Restart.

When your computer has restarted, start Zoo Tycoon 2.back to the top

The cursor movement is too slow

When you move the cursor, the cursor may appear to jiggle or the cursor movement may be too slow. To resolve this issue, change the cursor to a cursor that has a lower resolution or change to a more detailed cursor. To do this, follow these steps:

  1. Open the following folder:

    C:\Program Files\Microsoft Games\Zoo Tycoon 2\ui\cursor

  2. Delete all the files in the cursor folder that have a .cur file name extension. Make sure that you do not delete the following folders:

    16, 256, MONO

  3. Copy the contents of the 16 folder, the 256 folder, or the MONO folder into the ui\cursor folder.

    Note We recommend that you use the MONO cursors.
  4. Start Zoo Tycoon 2.

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Issues that may occur on a computer that has more than one display

Zoo Tycoon 2 is designed to work best when you use a single display. The game appears only on your primary display. You may experience one or more of the following issues when you play Zoo Tycoon 2 on a computer that has more than one display enabled.

You cannot scroll correctly in Zoo Tycoon 2

You may experience difficulty scrolling across the Zoo Tycoon 2 map when all the following conditions are true:

  • You play Zoo Tycoon 2 in full-screen mode.
  • Your computer has more than one display.
  • You move the mouse pointer into a display that is not the primary display.

To resolve this issue, disable every display that is not the primary display. To do this in Windows XP, follow these steps:

  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click the Settings tab.
  3. Click each graphics adaptor in the Display list that is not the primary display, and then click to clear the Extend my Windows desktop onto this display check box.
  4. Click OK.

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The Zoo Tycoon 2 window is unexpectedly minimized to the desktop

The Zoo Tycoon 2 window may be unexpectedly minimized to the desktop when the following conditions are true:

  • You play Zoo Tycoon 2 in full-screen mode.
  • Your computer has more than one display.
  • You move the mouse pointer into a display that is not the primary display, and then click the mouse pointer.

To resolve this issue, disable every display that is not the primary display. To do this in Windows XP, follow these steps:

  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click the Settings tab.
  3. Click each graphics adaptor in the Display list that is not the primary display, and then click to clear the Extend my Windows desktop onto this display check box.
  4. Click OK.

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Zoo Tycoon 2 may stop responding

When you perform the following actions in the order that they are listed, Zoo Tycoon 2 may stop responding:

  • You start Zoo Tycoon 2 and then minimize the game window.
  • You enable or disable a second display.
  • You maximize the Zoo Tycoon 2 game window.
  • You try to play Zoo Tycoon 2.

To resolve this issue, disable every display that is not the primary display before you play Zoo Tycoon 2. To do this in Windows XP, follow these steps:

  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click the Settings tab.
  3. Click each graphics adaptor in the Display list that is not the primary display, and then click to clear the Extend my Windows desktop onto this monitor check box.
  4. Click OK.

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Hardware-specific graphics issues

The following are issues that occur when you play Zoo Tycoon 2 on a computer that has a specific graphics adaptor. The game screen or menu may appear distorted or "scrunched" when you start this game if you are using early 30 or 40-series drivers. To resolve this issue, download and install the latest drivers for this video hardware.

Graphics adaptors that have 16 MB of memory

Zoo Tycoon 2 may not work correctly when the following conditions are true:

  • The Color quality setting for your graphics adaptor is set to 32-bit color.
  • The Video Details Settings resolution is set to a high resolution in Zoo Tycoon 2.

Note Windows Vista requires at least 32MB of graphics adaptor memory.

To resolve this issue in Windows XP, follow these steps:

  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click the Settings tab, and then select the 16-bit color setting from the Color setting list.
  3. Click OK.

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ATI

ATI All-in-Wonder (AIW) 128 MB

When you try to play Zoo Tycoon 2, the game does not start. To resolve this issue, download and then install the latest driver for this graphics adaptor. To do this, visit the following ATI Web site:

http://www.amd.com/


Because of limitations with DirectX compliance of this graphics adapter, even with the latest drivers, the status bar icons or other graphics may not be displayed correctly. Additionally, on Windows 98 the game may not start. Driver updates do not resolve the graphics problems in the game. To resolve the graphics anomalies, purchase and then install a graphics adaptor that is supported by Zoo Tycoon 2. For more information about how to upgrade your graphics hardware, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/using/moviemaker/expert/dunn_03august11_vc.mspx


ATI Mobility M9

When you try to play Zoo Tycoon 2, the game may not start. This issue may occur if retail versions of the ATI Mobility M9 graphics adaptor driver are not compliant with Microsoft DirectX versions 9.0c and earlier versions. If you experience this issue, install the latest driver for the ATI Mobility M9 graphics adaptor. Updating to the latest driver may resolve this issue.

ATI Mobility 7500

When you try to play Zoo Tycoon 2, the Main menu in Zoo Tycoon 2 may be blank. This issue may occur if the ATI Mobility 7500 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

ATI AIW 8500

DV Using this graphics care may cause graphics corruption in the game. The game may also briefly hang. To resolve this issue, download and install the latest video card drivers. http://ati.amd.com/.

ATI Radeon 8500

You may see graphics distortion in the game or system instability. To resolve this issue, download and install the latest drivers http://www.atittech.com.

ATI Rage Xpert 128MB

The graphics may not display correctly in the game. There is no workaround for this issue.

ATI Radeon

When you try to play Zoo Tycoon 2, you may experience the following issues with any one of the ATI Radeon graphics adaptors:

  • When you play Zoo Tycoon 2, after you change AGP or PCI settings in the ATI Catalyst Control Center, Zoo Tycoon 2 may not appear correctly. To resolve this issue in Windows XP, follow these steps:
    1. Quit all the programs that are running.
    2. Click Start, and then click Shut Down.
    3. In the Shut Down Windows dialog box, click Restart, and then click OK.
    4. After your computer restarts, perform steps 2 and 3 one more time.
    5. Start Zoo Tycoon 2.

    To resolve this issue in Windows Vista, follow these steps:

    1. Click Start[GRAPHIC: the Start button], and then point to the Lock button.
    2. Click Restart.
    3. When your computer has restarted, repeat steps 1 and 2.
    4. Start Zoo Tycoon 2
  • When you play Zoo Tycoon 2 after you perform a clean installation of the operating system or update the driver for your ATI Radeon graphics adaptor, Zoo Tycoon 2 may not work correctly. To resolve this issue in Windows XP, follow these steps:
    1. Quit all the programs that are running.
    2. Click Start, and then click Shut Down.
    3. In the Shut Down Windows dialog box, click Restart, and then click OK.
    4. After your computer restarts, start Zoo Tycoon 2.

    To resolve this issue in Windows Vista, follow these steps:

    1. Click Start[GRAPHIC: the Start button], and then point to the Lock button.
    2. Click Restart.
    3. When your computer has restarted, repeat steps 1 and 2.
    4. Start Zoo Tycoon 2
ATI Radeon 7200

When you play Zoo Tycoon 2, the Zoo Tycoon 2 graphics may not appear correctly. To resolve this issue, download and install the latest driver for the ATI Radeon 7200 graphics adaptor. To do this, visit the following ATI Web site:

http://www.amd.com/


ATI Radeon 9800 XT

Note The game screen or menu may appear blue when the cursor is visible and music plays in the background. To resolve this issue, download and install the latest drivers for this video hardware.

When you start Zoo Tycoon 2, the movies that play at the start do not play smoothly. This issue occurs when you are using the ATI Radeon 9800 XT graphics adaptor with the ATI Catalyst 4.9 drivers. To resolve this issue, follow these steps:

  1. Start the Catalyst Control Center.
  2. Click View.
  3. Click SMARTGART, and then set the following settings to On:
    • PCI Write
    • PCI Read
  4. Click Done.

If you change the AGP settings or the PCI settings in the Catalyst Control Center, your computer screen may not be displayed correctly. To resolve this issue in Windows XP, follow these steps:

  1. Quit all the programs that are running.
  2. Click Start, and then click Shut Down.
  3. In the Shut Down Windows dialog box, click Restart, and then click OK.
  4. After your computer restarts, perform steps 2 and 3 one more time.
  5. Start Zoo Tycoon 2.

To resolve this issue in Windows Vista, follow these steps:

  1. Click Start[GRAPHIC: the Start button], and point to the Lock button.
  2. Click Restart.
  3. When your computer has restarted, repeat steps 1 and 2.
  4. Start Zoo Tycoon 2
ATI Rage Fury MAXX

When you try to play Zoo Tycoon 2, the game may not start or may stop responding. This issue may occur if the ATI Rage Fury Max graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. To resolve this issue, install the latest driver for your ATI Rage Fury Max graphics adaptor.

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NVIDIA

AOpen PA256MX

When you try to play Zoo Tycoon 2, the game quits unexpectedly when you select one of the following game options on the Main menu:

  • Play Campaign Game
  • Play Challenge Game
  • Play Freeform Game

This issue may occur if the AOpen PA256MX graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. To resolve this issue, install the latest driver for your AOpen PA256MX graphics adaptor.

Asus V-3800

When you try to play Zoo Tycoon 2, the game may not start. This issue may occur if the Asus V-3800 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. To resolve this issue, install the latest driver for your Asus V-3800 graphics adaptor.

Asus V-6600 GeForce 256

When you play Zoo Tycoon 2 in windowed mode, the game stops responding. To resolve this issue, download and install the latest driver for your Asus V-6600 GeForce 256 graphics adaptor. To do this, visit the following NVIDIA Web site:

http://www.nvidia.com


Asus V-7700 with the GeForce2 Ti graphics chip

When you try to play Zoo Tycoon 2 on a computer that is running Windows 98 or Windows Millennium Edition (Me), Zoo Tycoon 2 may not start. To resolve this issue, install the latest driver for the Asus V-7700 graphics adaptor.

Asus V-6800 (GeForce 256)

The mouse cursor may not display correctly. To resolve this issue download and install the latest video card drivers.

Creative Blaster TnT

When you try to play Zoo Tycoon 2, the game may not start. This issue may occur if the Creative Blaster TnT graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Diamond Viper V-550

When you try to play Zoo Tycoon 2, the game may not start. This issue may occur if the Diamond Viper V-550 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Elsa Gladiac 920

When you try to play Zoo Tycoon 2, the game may stop responding. This issue may occur if the Elsa Gladiac 920 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Elsa Gladiac MX

When you try to play Zoo Tycoon 2, the game may stop responding. This issue may occur if retail versions of the Elsa Gladiac MX graphics adaptor driver are not compliant with Microsoft DirectX versions 9.0c and earlier versions. If you experience this issue, install the latest driver for the Elsa Gladiac MX graphics adaptor. Updating the driver may resolve this issue.

Hercules 3D Prophet II MX

When you try to play Zoo Tycoon 2 in windowed mode, Zoo Tycoon 2 may stop responding. This issue may occur if the Hercules 3D Prophet II MX graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. To resolve this issue, install the latest driver for the Hercules 3D Prophet II MX graphics adaptor.

Hercules 3D Prophet DDR-DVI

When you play Zoo Tycoon 2 in windowed mode, Zoo Tycoon 2 may stop responding when you click an option on the Zoo Tycoon 2 Main menu. This issue may occur if the Hercules 3D Prophet DDR-DVI graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. If you experience this issue, install the latest driver for the Hercules 3D Prophet DDR-DVI graphics adaptor. Updating to the latest driver may resolve this issue.

nVidia Vanta

When you play Zoo Tycoon 2, the game may not start. This issue may occur if the nVidia Vanta graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

nVidia GeForce

When you use the nVidia GeForce graphics adaptor, Zoo Tycoon 2 may not be displayed correctly if the following conditions are true:

  • Your computer is running Windows 98 or Windows Millennium Edition (Me).
  • Your computer uses an Intel 845 or Intel 850 series chipset.

Driver updates do not resolve this issue.

Zoo Tycoon 2 may not be displayed correctly if all the following conditions are true:

  • You changed the Screen resolution setting on your computer to a setting that is larger than the Video Resolution setting in Zoo Tycoon 2.
  • You are playing Zoo Tycoon 2 in windowed mode.

To resolve this issue in Windows XP, follow these steps:

  1. Click Start, click Run, type desk.cpl, and then click OK.
  2. Click the Settings tab, and then view the Screen resolution setting.
  3. Start Zoo Tycoon 2.
  4. Click Games Options.
  5. In the Video Resolution list, select a resolution that is larger than the Screen resolution setting in step 2.
  6. Click Save changes and exit.

To resolve this issue in Windows Vista, follow these steps:

  1. Note the current Windows screen resolution. To do this, follow the steps in the appropriate section.

    The computer is connected to the Internet
    View the "Change screen resolution" topic on the following Windows Online Help and Support Web site:

    http://windowshelp.microsoft.com/

    The computer is not connected to the Internet
    View the "Change screen resolution" topic in Windows Help and Support on the computer's hard disk. To do this, follow these steps:

    1. Click Start, and then click Help and Support.
    2. In the Search Help box or in the Search online Help box, type Change screen resolution, and then click Search Help.
    3. In the list of topics, click Change screen resolution.
    4. Click the link that best describes the problem that you are experiencing.
    5. Follow the suggestions.
  2. Start Zoo Tycoon 2.
  3. Click Games Options.
  4. In the Video Resolution list, select a resolution that is larger than the Screen resolution setting you noted in step 1.
  5. Click Save changes and exit.
Nvidia GeForce 4 MX 440 or 420

When you start Zoo Tycoon 2, you may experience one of the following issues:

  • The menu is too big to fit onto the screen.
  • The words are hard to read.
  • The main menu is distorted.

To resolve this issue, download and then install the latest video card drivers. To do this, visit the following Nvidia Web site:

http://www.nvidia.com


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Intel

Intel 82810 and 82815 graphics chips

When you try to play Zoo Tycoon 2, the game may not start when you are using Intel 82810 and Intel 82815 graphics chips that are built into the Intel 810 and Intel 815 chipsets.

This issue may occur if the Intel 82810 and Intel 82815 graphics chips that you are using are not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Intel 82830 graphics chip

When you try to play Zoo Tycoon2, ground textures and wall textures in the game may flicker when you are using the Intel 82830 graphics chip. The driver updates that currently are available do not resolve this issue.

Intel 82830 Mobile Graphics chip (on Dell X200 laptop)

Because of limitations with DirectX compliance of this graphics chip, the game may not start or run. To fix this problem, update your drivers to the latest reference drivers. To do this, visit the following Intel Web site:

www.intel.com


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Other graphics adaptors or graphics chips

3dfx Voodoo 3

When you try to play Zoo Tycoon 2, the game will not start. This is a limitation with DirectX compliance of this graphics card. Driver updates do not resolve this issue. To resolve this issue, purchase and then install a graphics adaptor that is supported by Zoo Tycoon 2. For more information about how to upgrade your graphics hardware, visit the following Microsoft Web site:

http://www.microsoft.com/windowsxp/using/moviemaker/expert/dunn_03august11_vc.mspx


To obtain or to install a graphics adaptor on the computer, contact the computer manufacturer. If you do not want to install a graphics adaptor that is supported by Zoo Tycoon 2, you can return the game for a refund. For information about the Microsoft Satisfaction Guarantee, visit the following Microsoft Web site:

http://www.microsoft.com/mscorp/productrefund/refund.mspx


For a list of video cards that are not supported by Zoo Tycoon 2, click the following article number to view the article in the Microsoft Knowledge Base:

889368 The minimum system requirements for Zoo Tycoon 2 and Endangered Species


Diamond Stealth III S540

When you play Zoo Tycoon 2, the game may not start. This issue may occur if the Diamond Stealth III S540 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Diamond Viper II (S3 Savage 2000 chip)

When you play Zoo Tycoon 2, the game may not start. This issue may occur if the Diamond Viper II graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Matrox Millennium G-400

When you play Zoo Tycoon 2, colors may not appear correctly. This issue may occur if the Matrox Millennium G-400 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Matrox Millennium G-550

Because of limitations with DirectX compliance of this graphics card, the cursor may not appear correctly in the game. Driver updates do not resolve this issue.

Matrox Parhelia 128 MB

When you play Zoo Tycoon 2 and change the screen resolution in Microsoft Windows, one or more of the following issues may occur:

  • The Main menu may not appear correctly in Zoo Tycoon 2.
  • Shadows in the game may flicker.

If you experience these issues, install the latest driver for the Matrox Parhelia 128 MB graphics adaptor. Updating the driver may resolve these issues.

Quantum 3D Obsidian 2

When you play Zoo Tycoon 2, the game may not start. This issue may occur if the Quantum 3D Obsidian 2 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

S3 Graphics Delta Chrome S8

During game play, you may experience graphical corruption and the system may become unstable. Driver updates do not resolve this issue. To resolve this issue in Windows XP, follow these steps:

  1. Click Start, click Control Panel, and then double-click Display.
  2. On the Settings tab, click Advanced, and then click the Troubleshoot tab.
  3. Move the Hardware Acceleration slider to None, and then clear the Enable Write Combining check box.

Note that this prevents the graphics adapter from programming the hardware incorrectly, but you may lose some display functionality and performance in the game.


S3 Graphics Pro Savage

When you play Zoo Tycoon 2, the game may not start. This issue occurs because the driver for the S3 Graphics Pro Savage graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

S3 Graphics SuperSavage

When you play Zoo Tycoon 2, the game may not start. To resolve this issue, install the latest driver for the S3 Graphics SuperSavage graphics adaptor.

S3 Graphics SuperSavage/IXC 1179

When you play Zoo Tycoon 2, the game may not start. This issue may occur if the S3 Graphics SuperSavage/IXC 1179 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

S3 Graphics TwisterK HP

When you play Zoo Tycoon 2, you may experience one or more of the following issues:

  • Zoo Tycoon 2 does not start.
  • The mouse pointer does not appear.
  • The mouse pointer blinks.

To resolve these issues, install the latest driver for the S3 Graphics TwisterK HP graphics adaptor.

SiS 315

When you press ALT+TAB to minimize or to maximize Zoo Tycoon 2, the mouse pointer changes color from gray to white. This issue may occur if the SiS 315 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

Sis Xabre

When painting water with the biome brush, you may see graphical corruption at the edge of the shore. To resolve it, start the game and then click Game Options on the Main Menu. Next, set Water details to Medium or Low.

Trident Cyberblade XP

When you play Zoo Tycoon 2, shadows may flicker. If you experience this issue, install the latest driver for the Trident Cyberblade XP graphics adaptor. Updating the driver may resolve this issue.

Trident XP 4

When you play Zoo Tycoon 2, the game may stop responding after you select a game map. This issue may occur if the Trident XP 4 graphics adaptor driver that you are using is not compliant with Microsoft DirectX versions 9.0c and earlier versions. The driver updates that currently are available do not resolve this issue.

XGI Volari

When you play Zoo Tycoon 2 in windowed mode with the Color quality setting set to 16-bit color, the mouse pointer may appear with horizontal lines through it. The driver updates that currently are available do not resolve this issue.

To see whether graphics driver updates are available for your graphics adaptor, visit the following Microsoft Windows Update Web site:

http://windowsupdate.microsoft.com


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Additional information

For more information about how to update your graphics adaptor drivers by using the Microsoft Windows Update Web site, click Play to view this streaming media presentation: The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products. back to the top

REFERENCES

For information about how to contact a graphics hardware or software manufacturer, click the appropriate article number in the following list to view the article in the Microsoft Knowledge Base:

65416 Hardware and software vendor contact information, A-K

60781 Hardware and software vendor contact information, L-P

60782 Hardware and software vendor contact information, Q-Z


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Additional query words: performance speed device display video

Keywords: kbdisplay kbhardware kbconfig kbhowto kbenv kbinfo KB889367



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