Article ID: 883646
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you use the Microsoft Storport storage driver for your host bus adapter (HBA) removable storage device in Microsoft Windows Server 2003, you may experience one or more of the following symptoms:
- When the HBA is surprise removed, the Storport process does not release the devnode. Additionally, the Storport.sys driver does not use ReportLUN data after a CHECK condition occurs.
- The Storport process does not use the smaller of the sense info lengths when it unmaps the sense buffer. A sense info length is the length of failure information that is provided by the small computer system interface (SCSI) target after a CHECK condition occurs.
Note An example of a SCSI target is a disk failure.
- The Storport process calls the KeAcquireSpinLockAtDpcLevel() routine while Storport is below the deferred procedure call (DPC) dispatch level.
- The Store trace file (Stortrce.h) is not fixed for Microsoft Visual C++ .cpp files. Stortrce.h is an include file that has parameters to build the Storport.sys driver.
- The Storport.sys driver loses an I/O Request Packet (IRP). Therefore, the I/O and any dependent I/Os stop responding (hang).
- A bogus _SCSI_ADAPTER_BUS_INFO pointer definition of assertions is used for checked 64-bit Windows binaries.
- The StorPort.sys:IOCTL_SCSI_GET_INQUIRY_DATA I/O control (IOCTL) does not set the NextInquiryDataOffset field for the last logical unit number (LUN) to 0. Therefore, it does not signal the end of the LUN list as expected.
- The Storport set device queue depth is not used effectively. The Storport set device queue depth may be set to a default value despite attempts to override the configurations.
- The DbgValidateSrb (Xrb->Srb) and RaGetSrbExtensionSize (Xrb->Adapter) asserts do not exempt Windows Management Instrumentation (WMI) requests. WMI requests do not return the expected buffers.
- The initial LUN Reset is not called correctly.
RESOLUTION
Update information
The following files are available for download from the Microsoft Download Center:
32-bit edition
![[GRAPHIC: Download]](/wiki/index.php?title=File:Download.gif){kind=small}
Download the 883646 package now.
64-bit edition
Download the 883646 package now.
Release Date: November 12, 2004
For additional information about how to download Microsoft Support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help to prevent any unauthorized changes to the file.
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces the hotfix that is described in the following Microsoft Knowledge Base article:
838894 An updated Storport storage driver (version 5.2.3790.173) is available for Windows Server 2003
The hotfix that is described in the current article is a superset of the hotfix that is described in Knowledge Base article 838894.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name ----------------------------------------------------------- 08-Sep-2004 22:13 5.2.3790.217 72,704 Storport.sys
Windows Server 2003, 64-bit editions
Date Time Version Size File name Platform ---------------------------------------------------------------------- 24-Sep-2004 00:08 5.2.3790.217 251,392 Storport.sys IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: removal abandoning
Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB883646
