Article ID: 944916
Article Last Modified on 11/23/2007
APPLIES TO
- Microsoft Windows Server 2003 Service Pack 1, when used with:
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003 Service Pack 2, when used with:
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard x64 Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition for Itanium-based Systems
- Microsoft Windows Server 2003, Datacenter Edition for Itanium-Based Systems
SYMPTOMS
When a client computer logs off from a Terminal Services session, you receive a Stop error message on the terminal server. The Stop error message resembles the following:
This problem occurs when the terminal server is running Windows Server 2003 with Service Pack 1 (SP1) or Windows Server 2003 with Service Pack 2 (SP2).
When this problem occurs, other clients that are logged on to the same terminal server may also stop responding. Additionally, the following event is logged in the System log:
Event Type: Information
Event Source: Save Dump
Event Category: None
Event ID: 1001
Date: Date
Time: Time
User: N/A
Computer: ComputerName
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ab (parameter1, parameter2, parameter3, parameter4). A dump was saved in: C:\WINDOWS\MEMORY.DMP.
CAUSE
This problem occurs because the Gpat tag leaks session pool memory in the Win32k.sys file.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
To apply this hotfix, you must have Windows Server 2003 with Service Pack 1 or Windows Server 2003 with Service Pack 2 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
889100 How to obtain the latest service pack for Windows Server 2003
Restart requirement
You must restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
Windows Server 2003 with Service Pack 1, x86-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement |
|---|---|---|---|---|---|---|
| Gdi32.dll | 5.2.3790.2960 | 284,672 | 22-Jun-2007 | 04:20 | x86 | SP1 |
| Win32k.sys | 5.2.3790.3046 | 1,856,512 | 16-Nov-2007 | 15:14 | x86 | SP1 |
Windows Server 2003 with Service Pack 2, x86-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.sys | 5.2.3790.4191 | 1,847,296 | 16-Nov-2007 | 15:53 | x86 |
Windows Server 2003 with Service Pack 1, Itanium-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Gdi32.dll | 5.2.3790.2960 | 909,312 | 16-Nov-2007 | 18:07 | IA-64 | SP1 | Not Applicable |
| Win32k.sys | 5.2.3790.3046 | 5,556,736 | 16-Nov-2007 | 18:07 | IA-64 | SP1 | Not Applicable |
| Wgdi32.dll | 5.2.3790.2960 | 288,256 | 16-Nov-2007 | 18:07 | x86 | SP1 | WOW |
Windows Server 2003 with Service Pack 2, Itanium-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.sys | 5.2.3790.4191 | 5,561,856 | 16-Nov-2007 | 18:12 | IA-64 |
Windows Server 2003, x64-based versions
| File name | File version | File size | Date | Time | Platform | SP requirement | Service branch |
|---|---|---|---|---|---|---|---|
| Gdi32.dll | 5.2.3790.2960 | 617,472 | 16-Nov-2007 | 18:07 | x64 | SP1 | Not Applicable |
| Win32k.sys | 5.2.3790.3046 | 4,545,536 | 16-Nov-2007 | 18:07 | x64 | SP1 | Not Applicable |
| Wgdi32.dll | 5.2.3790.2960 | 288,256 | 16-Nov-2007 | 18:07 | x86 | SP1 | WOW |
Windows Server 2003 with Service Pack 2, x64-based versions
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Win32k.sys | 5.2.3790.4191 | 4,538,368 | 16-Nov-2007 | 18:14 | x64 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
Other problems may cause similar symptoms. For more information about the "Stop 0x000000AB" error message, click the following article numbers to view the articles in the Microsoft Knowledge Base:
901150 You may receive a “Stop 0x000000ab” error message when you log off a Terminal Services session on a Windows Server 2003 Service Pack 1-based Terminal Server
907242 You receive a "Stop 0x000000ab" error message when you log off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based terminal server
910362 Error message when you log off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based terminal server: "Stop 0x000000AB SESSION_HAS_VALID_POOL_ON_EXIT"
918673 You receive a "Stop 0x000000ab" error message when a Terminal Services client computer logs off from a Terminal Services session on a Windows Server 2003 Service Pack 1-based Terminal Services computer
923035 Stop error message when a Terminal Services client logs off from a session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"
924806 Stop error message when a client logs off a Terminal Services session on a server that is running Windows Server 2003 with Service Pack 1: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"
925919 Stop error message when a client computer logs off from a Terminal Services session on a server that is running Windows Server 2003 with SP1 or with SP2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"
931282 Stop error message when a client computer logs off from a Terminal Services session on a server that is running Windows Server 2003 with SP1 or with SP2: "Stop 0x000000AB (SESSION_HAS_VALID_POOL_ON_EXIT)"
939442 Stop error message when a client logs off from a Terminal Services session on a Windows Server 2003-based terminal server: "Stop 0x000000ab"
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: bugcheck crash 0xab
Keywords: kbexpertiseinter kbwinserv2003postsp2fix kbbug kbfix kbhotfixserver kbqfe KB944916
