Article ID: 930840
Article Last Modified on 11/30/2007
APPLIES TO
- Microsoft SoftGrid Application Virtualization for Terminal Services
- Microsoft SoftGrid Application Virtualization for Windows Desktops
SYMPTOMS
When you stream multiple versions of Adobe Acrobat Reader, the second instance does not start. Additionally, you receive the following error message:
CAUSE
When you run AcroRd32.exe, the program checks to see if an instance of the same executable file is already running. If AcroRd32.exe finds an instance that is already running, AcroRd32.exe attaches to this instance. If the two instances are from different versions or from different sequences, the second instance does not start.
RESOLUTION
To resolve the issue, use a text editor, such as Notepad, to open the .osd file. Then, locate the following line:
PARAMETERS=""
Change this line to the following:
PARAMETERS="/N"
The /N command-line option indicates a new instance.
MORE INFORMATION
For more information about Adobe Acrobat command-line options, see the following Adobe Web site:
Keywords: kbtshoot kbexpertiseinter KB930840