Microsoft KB Archive/926806

Knowledge Base

Error message when you try to print slides or a presentation from PowerPoint 2007: "The printer cannot be found"

Article ID: 926806

Article Last Modified on 10/15/2007

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APPLIES TO

• Microsoft Office PowerPoint 2007

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SYMPTOMS

When you try to print slides or a presentation from Microsoft Office PowerPoint 2007, you may receive the following error message:

The printer printer_name cannot be found.

If you switch to a different printer in the PowerPoint 2007 Print dialog box and then click Print, you receive the same error message.

CAUSE

This issue occurs if the printer driver is damaged, corrupted, or missing.

RESOLUTION

To resolve this issue, remove the damaged printer driver. Then, reinstall the driver, or install an updated version of that driver. To do this, exit PowerPoint 2007, and then follow the steps for the operating system that you are using:

Microsoft Windows XP

1. Click Start, and then click Printers and Faxes.
2. Right-click the printer that you want to remove, and then click Delete.
3. If you are prompted to remove all the files that are associated with the printer, click Yes.
4. Under Printer Tasks, click Add a printer, and then follow the instructions in the Add Printer Wizard to reinstall the Windows XP printer driver.

Microsoft Windows Vista

1. Click Start, and then click Printers.
2. Right-click the printer that you want to remove, and then click Delete.
3. If you are prompted to remove all the files that are associated with the printer, click Yes.
4. Click Add a printer, and then follow the instructions in the Add Printer Wizard to reinstall the Windows Vista printer driver.

WORKAROUND

To work around this issue, change the default printer driver for the computer. To do this, exit PowerPoint 2007, and then follow the steps for the operating system that you are using:

Windows XP

1. Click Start, and then click Printers and Faxes.
2. Right-click the printer that you want to set as default, and then click Set as Default Printer.

Windows Vista

1. Click Start, and then click Printers.
2. Right-click the printer that you want to set as default, and then click Set as Default Printer.

Additional query words: PPT2007 PPT2k7 PPT12 PowerPoint2007 PowerPoint2k7 PowerPoint12

Keywords: kberrmsg kbtshoot kbprint kbprb kbdriver kbprinters kbexpertisebeginner KB926806

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