Article ID: 253907
Article Last Modified on 1/27/2007
APPLIES TO
- Microsoft Works 2000 Standard Edition
- Microsoft Works Suite 2000
This article was previously published under Q253907
SUMMARY
This article discusses some of the issues that may occur when you install Microsoft Works 2000 or Microsoft Works Suite 2000.
MORE INFORMATION
Top Installation Issues
- If you receive the following error message
your CD-ROM drive is using a real-mode (16-bit) driver.
To resolve this issue, contact your hardware manufacturer to inquire about how to obtain and install a protected-mode (32-bit) CD-ROM driver. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:242913 Works/HP: "Error 1324" During Installation
- If you receive the following error message
there may not be enough available space on your hard disk to install Works 2000 or Works Suite 2000 and Microsoft Internet Explorer 5.
To resolve this issue, increase the amount of available space on your hard disk. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:246716 Works 2000 Err Msg: Setup Could Not Retrieve the Microsoft Internet Explorer 5.0 Results
- If you receive the following error message
where
To resolve this issue, increase the amount of available space on the hard disk on which Windows is installed.driveis the drive letter of the hard disk on which Microsoft Windows is installed, there may not be enough available space on your hard disk to install Works 2000 or Works Suite 2000 and Internet Explorer 5.
- If you receive the following error message
the Msjava.dll file may be damaged or NetZip software may be installed on your computer.
To resolve this issue, rename all copies of the Msjava.dll file and then reinstall Internet Explorer 5. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:235335 OFF2000: Error Message During Setup: Ie5wzd Caused an Exception in Module Msjava.dll or Kernel32.dll
- If you receive the following error message
there is a conflict with the Microsoft Windows Installer utility.
To resolve this issue, run the Windows Installer CleanUp Utility. This utility enables you to safely remove Windows Installer settings from your computer in the event of a problem. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:242323 Homepub and Works: "Internal Error..." Error Message When You Run Setup
- If you receive an error message similar to the following
your computer may be infected with the Win95.cih virus.
To resolve this issue, remove the virus by obtaining the latest version of an anti-virus program. For additional information about this issue, click the article number below to view the article in the Microsoft Knowledge Base:217688 OFF2000: Invalid Page Fault in Msiexec.exe Caused by Win95.cih Virus
- If you receive one of the following error messages
you must remove and reinstall the Windows Installer utility. If the issue continues to occur, install each Works program individually. For additional information about this issue, click the article numbers below to view the articles in the Microsoft Knowledge Base:
245829 Works Suite 2000: How to Install Individual Programs Included in Works Suite 2000
247532 Works 2000 Err Msg: Installer Terminated Prematurely
Additional query words: w_works works2000 works2k common setup problems tshoot
Keywords: kberrmsg kbinfo kbsetup KB253907
