Article ID: 235335
Article Last Modified on 10/13/2006
APPLIES TO
- Microsoft Excel 2000 Standard Edition
- Microsoft Access 2000 Standard Edition
- Microsoft FrontPage 2000 Standard Edition
- Microsoft PowerPoint 2000 Standard Edition
- Microsoft Publisher 2000 Standard Edition
- Microsoft Word 2000 Standard Edition
- Microsoft Home Publishing 2000 Express Edition
- Microsoft Greetings 2000 Standard Edition
- Microsoft Home Publishing 2000 Standard Edition
- Microsoft Works Suite 2000
- Microsoft Works 2000 Standard Edition
- Microsoft Vizact 2000 Standard Edition
- Microsoft Office 2000 Premium Edition
- Microsoft Office 2000 Professional Edition
- Microsoft Office 2000 Standard Edition
- Microsoft Office 2000 Small Business Edition
- Microsoft Office 2000 Developer Edition
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q235335
SYMPTOMS
When you run Office Setup, you may receive an error message similar to one of the following:
-or-
CAUSE
This behavior may occur for either of the following reasons:
- The Microsoft Java Virtual Machine (VM) is damaged.
-or-
- NetZip is installed on your computer.
RESOLUTION
To resolve this problem, obtain the full package Microsoft Office 2000 Service Release 1/1a (SR-1/SR-1a) product.
To obtain the full-package Office 2000 SR-1/SR-1a product, contact Microsoft Technical Support.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article. This problem was corrected in Microsoft Office 2000 SR-1/SR-1a.
MORE INFORMATION
For information about other ways to resolve this problem, click the article numbers below to view the articles in the Microsoft Knowledge Base:
If the Microsoft Java Virtual Machine (VM) is damaged:
224540 Err Msg: Ie5wzd Caused an Exception C0010000H in Module...
If NetZip is installed on your computer:
228491 Err Msg: Ie5wzd Caused an Exception c0010000H in Module...
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: OFF2000 ie5 ie
Keywords: kbtshoot kbstartprogram kbsetup kberrmsg kbprb KB235335
