Microsoft KB Archive/253702

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Knowledge Base

MSPS: New Speed Dial Entry Is Blank or Call Is Not Placed

Article ID: 253702

Article Last Modified on 11/12/2001


  • Microsoft Cordless Phone System 1.0

This article was previously published under Q253702


When you attempt to add a Speed Dial Entry in Microsoft Call Manager from a contact in the Microsoft Windows Address Book, you may experience either of the following symptoms:

  • The Speed Dial Entry that you attempted to add may be blank.
  • When you attempt to make a telephone call from the Look Up feature on the Phone tab, the call may not be placed, and "Unknown" may appear in the Name box.


This behavior can occur if you upgrade to Microsoft Internet Explorer 5.01, a version of Microsoft Internet Explorer that includes an updated version of Microsoft Outlook Express and the Windows Address Book.


To work around this issue, remove Internet Explorer 5.01, and then reinstall your original version of Internet Explorer.

For additional information about how to remove Internet Explorer 5.01, click the article number below to view the article in the Microsoft Knowledge Base:

246194 How to Uninstall Internet Explorer 5.01


Microsoft has confirmed that this is a problem in Internet Explorer 5.01.

Additional query words: 1.00 mcps cm telephone tshoot blank empty

Keywords: kbbug kbhardware KB253702