Microsoft KB Archive/250746

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APPCOMPAT: Registry Error Message in Word 97 After You Use the 'Open' Box to Go to a Web Site

Article ID: 250746

Article Last Modified on 1/27/2007



APPLIES TO

  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0
  • Microsoft Internet Explorer 5.01
  • Microsoft Internet Explorer 5.0



This article was previously published under Q250746

SYMPTOMS

When you attempt to open a file in Microsoft Word 97 Service Release 2 (SR2) by typing an Internet URL in the Open box from the File menu, Word starts the Web browsing capability, displays the Web page, and then displays the following message:

"Microsoft Word: The windows registry has reported that one or more required files are damaged or missing. To correct this problem, run the Word setup program."

If you disregard the error message, the file appears to open correctly.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed at the beginning of this article.

MORE INFORMATION

This behavior can occur with a Typical installation of Office 97 SR2. It does not occur with a Full installation.

Keywords: kbprb KB250746