Microsoft KB Archive/242504

Knowledge Base

Cannot use Office 2000 after you turn on Terminal Services

Article ID: 242504

Article Last Modified on 1/25/2007

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APPLIES TO

• Microsoft Windows 2000 Standard Edition
• Microsoft Office 2000 Premium Edition
• Microsoft Office 2000 Professional Edition
• Microsoft Office 2000 Standard Edition
• Microsoft Office 2000 Small Business Edition
• Microsoft Office 2000 Developer Edition
• Microsoft Access 2000 Standard Edition
• Microsoft Excel 2000 Standard Edition
• Microsoft FrontPage 2000 Standard Edition
• Microsoft Outlook 2000 Standard Edition
• Microsoft PowerPoint 2000 Standard Edition
• Microsoft Word 2000 Standard Edition

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This article was previously published under Q242504

SYMPTOMS

After you turn on (enable) Terminal Services in Microsoft Windows 2000 Server or Microsoft Windows 2000 Advanced Server, you may be unable to use any Microsoft Office programs. When you attempt to install any new component or use a component for the first time, you may receive the following error message:

Some default settings in Microsoft Office 2000 setup do not work properly on a Windows Terminal Server. To install Office on Terminal Server, you must use the instructions and tools available in your Office 2000 Resource Kit or at:

http://www.microsoft.com/Office/ORK.

When you attempt to reinstall Office by using the Terminal Server transform, you receive the following error message:

A terminal server must be in install mode before you can install a program. When you use Add/Remove Programs in the Control Panel to install a program, this automatically puts a terminal server in install mode.

You cannot reinstall Microsoft Office 2000 with the terminal server transform, Termsrvr.mst, by using Add/Remove Programs in Control Panel.

CAUSE

You installed Terminal Services after you installed Microsoft Office 2000.

RESOLUTION

To resolve this issue, you must remove and then reinstall Microsoft Office 2000 by using the Terminal Server Transform.

1. To remove Office 2000, use the Windows Installer Cleanup Utility.
   
   For additional information about how to download, how to install, and how to use the Windows Installer Cleanup Utility, click the following article number to view the article in the Microsoft Knowledge Base:

   290301 Description of the Windows Installer CleanUp Utility

2. Install Microsoft Office 2000 by using the Terminal Server Transform, Termsrvr.mst. Termsrvr.mst is available in the Microsoft Office 2000 Resource Kit.
   
   For additional information about how to install Office 2000 on a Windows 2000 Server-based computer that is running Terminal Services, click the following article number to view the article in the Microsoft Knowledge Base:

   224313 How to install Office 2000 on a Windows 2000 Terminal Server

REFERENCES

For more information about the Microsoft Office XP Resource Kit, visit the following Microsoft Web site:

http://www.microsoft.com/office/ork/

Additional query words: OFF2000

Keywords: kbprb KB242504

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