Microsoft KB Archive/196431: Difference between revisions
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= <span id="KB196431"></span>OL2000: (IMO) Connection Error Using AT& | = <span id="KB196431"></span>OL2000: (IMO) Connection Error Using AT&T Internet Mail with Outlook = | ||
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'''Note''' These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click '''About Microsoft Outlook''' on the '''Help''' menu. If you have the Internet Mail Only option installed, you see | '''Note''' These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click '''About Microsoft Outlook''' on the '''Help''' menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".<br /> | ||
<br /> | <br /> | ||
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: | For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base: | ||
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== SYMPTOMS == | == SYMPTOMS == | ||
When you start Microsoft Outlook or first connect to your AT& | When you start Microsoft Outlook or first connect to your AT&T Internet Mail server, you may receive the following error message: | ||
<div class="errormessage"> | <div class="errormessage"> | ||
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# Click '''Start''', point to '''Settings''', and then click '''Control Panel'''. | # Click '''Start''', point to '''Settings''', and then click '''Control Panel'''. | ||
# Double-click the '''Mail''' icon. | # Double-click the '''Mail''' icon. | ||
# Click your AT& | # Click your AT&T World Net account in the list of '''Mail Accounts''', and then click '''Properties'''. | ||
# On the '''Services''' tab, click '''Internet E-Mail''', and then click '''Properties'''. | # On the '''Services''' tab, click '''Internet E-Mail''', and then click '''Properties'''. | ||
# On the '''Servers''' tab in the '''Outgoing Mail (SMTP)''' box, type (in lowercase) <span class="kbd userinput"> mailhost.worldnet.att.net</span> or the IP address, <span class="kbd userinput"> 204.127.129.4</span>. | # On the '''Servers''' tab in the '''Outgoing Mail (SMTP)''' box, type (in lowercase) <span class="kbd userinput"> mailhost.worldnet.att.net</span> or the IP address, <span class="kbd userinput"> 204.127.129.4</span>. | ||
# In the '''Incoming Mail (POP3)''' box, type (in lowercase) <span class="kbd userinput"> postoffice.worldnet.att.net</span> or the IP address, <span class="kbd userinput"> 204.127.3.1</span>.<br /> | # In the '''Incoming Mail (POP3)''' box, type (in lowercase) <span class="kbd userinput"> postoffice.worldnet.att.net</span> or the IP address, <span class="kbd userinput"> 204.127.3.1</span>.<br /> | ||
<br /> | <br /> | ||
'''Note''' IP addresses or literal names for mail servers may change, especially if additional servers are added by the provider. If your mail server information is different than listed here, use the server names provided by AT& | '''Note''' IP addresses or literal names for mail servers may change, especially if additional servers are added by the provider. If your mail server information is different than listed here, use the server names provided by AT&T. | ||
# In '''Account Name''', type the user's e-mail name up to, but not including the at (@) sign; and in '''Password''', type your password. | # In '''Account Name''', type the user's e-mail name up to, but not including the at (@) sign; and in '''Password''', type your password. | ||
# Click '''OK''' and '''Close''' to close all dialog boxes. | # Click '''OK''' and '''Close''' to close all dialog boxes. | ||
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=== Creating a new password list file === | === Creating a new password list file === | ||
If the above steps do not resolve the error referenced in the | If the above steps do not resolve the error referenced in the "Symptoms" section, your user password list may be damaged. The password list maintains a cache of user passwords used on your computer. To create a new password list: | ||
<ol> | <ol> | ||
<li>On the Windows taskbar, click '''Start''', point to '''Find''', and then click '''Files Or Folders'''.</li> | <li>On the Windows taskbar, click '''Start''', point to '''Find''', and then click '''Files Or Folders'''.</li> | ||
<li>In the '''Named''' box, type <span class="kbd userinput"> *.pwl</span>, and then click '''Find Now'''.</li> | <li>In the '''Named''' box, type <span class="kbd userinput"> *.pwl</span>, and then click '''Find Now'''.</li> | ||
<li>Right-click the file titled '''<code><username | <li>Right-click the file titled '''<code><username></code>.pwl''', and then click '''Rename''' on the shortcut menu.</li> | ||
<li>Rename the file to <span class="kbd userinput"> <username | <li>Rename the file to <span class="kbd userinput"> <username>.old</span>, and then press ENTER.<br /> | ||
<br /> | <br /> | ||
'''Note''' If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, click the following article number to view the article in the Microsoft Knowledge Base: | '''Note''' If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, click the following article number to view the article in the Microsoft Knowledge Base: | ||
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== MORE INFORMATION == | == MORE INFORMATION == | ||
To obtain your personal AT& | To obtain your personal AT&T e-mail account information, call one of these telephone numbers: | ||
<pre class="fixed_text"> 800-400-1447 | <pre class="fixed_text"> 800-400-1447 | ||
800-654-5703 | 800-654-5703 | ||
</pre> | </pre> | ||
For step-by-step instructions on configuring Outlook with AT& | For step-by-step instructions on configuring Outlook with AT&T World Net, visit the ''AT&T World Net User's Reference Guide'' at the following Web address: | ||
<div class="indent"> | <div class="indent"> | ||
Latest revision as of 12:45, 21 July 2020
Article ID: 196431
Article Last Modified on 2/24/2006
APPLIES TO
- Microsoft Outlook 2000 Standard Edition
This article was previously published under Q196431
Note These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you start Microsoft Outlook or first connect to your AT&T Internet Mail server, you may receive the following error message:
Following this message, you may notice that sent mail does not leave your Outbox.
CAUSE
This problem may result from:
- Incorrect settings in the Internet E-Mail account properties
- Corrupted password (.pwl) file
RESOLUTION
Incorrect settings using the Internet E-mail service
- Click Start, point to Settings, and then click Control Panel.
- Double-click the Mail icon.
- Click your AT&T World Net account in the list of Mail Accounts, and then click Properties.
- On the Services tab, click Internet E-Mail, and then click Properties.
- On the Servers tab in the Outgoing Mail (SMTP) box, type (in lowercase) mailhost.worldnet.att.net or the IP address, 204.127.129.4.
- In the Incoming Mail (POP3) box, type (in lowercase) postoffice.worldnet.att.net or the IP address, 204.127.3.1.
Note IP addresses or literal names for mail servers may change, especially if additional servers are added by the provider. If your mail server information is different than listed here, use the server names provided by AT&T.
- In Account Name, type the user's e-mail name up to, but not including the at (@) sign; and in Password, type your password.
- Click OK and Close to close all dialog boxes.
Start Outlook, and then send a message.
Creating a new password list file
If the above steps do not resolve the error referenced in the "Symptoms" section, your user password list may be damaged. The password list maintains a cache of user passwords used on your computer. To create a new password list:
- On the Windows taskbar, click Start, point to Find, and then click Files Or Folders.
- In the Named box, type *.pwl, and then click Find Now.
- Right-click the file titled
<username>
.pwl, and then click Rename on the shortcut menu. - Rename the file to <username>.old, and then press ENTER.
Note If you are using a personal certificate, you should export it before renaming your .pwl file. If you do not do so, it may be unavailable when you send e-mail. For more information, click the following article number to view the article in the Microsoft Knowledge Base:190296 Unable to use personal certificates in Outlook Express
- Restart Windows 95 or Windows 98.
You will be prompted to enter a new password before entering Windows.
MORE INFORMATION
To obtain your personal AT&T e-mail account information, call one of these telephone numbers:
800-400-1447 800-654-5703
For step-by-step instructions on configuring Outlook with AT&T World Net, visit the AT&T World Net User's Reference Guide at the following Web address:
Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
REFERENCES
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
195922 How to troubleshoot mail stuck in the Outbox in Outlook 2000
Keywords: kberrmsg kbprb KB196431