Article ID: 192591
Article Last Modified on 10/7/2004
APPLIES TO
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.5
- Microsoft Internet Explorer 5.0
- Microsoft Internet Explorer 4.01 Service Pack 1
- Microsoft Internet Explorer 4.0 128-Bit Edition
This article was previously published under Q192591
SYMPTOMS
When you try to remove Internet Explorer by clicking Microsoft Internet Explorer 4.0 or "Microsoft Internet Explorer 5 and Internet Tools" in the Add/Remove Programs dialog box and then clicking Add/Remove, you may receive the following error message:
When this occurs, Setup does not continue.
Or, you may receive the error message "Error loading Setupwbv.dll" when you run the Internet Explorer 5 Repair utility.
CAUSE
This behavior can occur if the Setupwbv.dll file is missing or damaged.
RESOLUTION
To resolve this issue, follow these steps:
- If there is a copy of the Setupwbv.dll file in the Windows\System folder, rename the file to Setupwbv.old. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming Files" Help topic.
- Extract a new copy of the Setupwbv.dll file from the Setupw95.cab file in the folder containing your Internet Explorer Setup files to the Windows\System folder. For information about how to extract files, see the following article in the Microsoft Knowledge Base:
129605 How to Extract Original Compressed Windows Files
- Restart your computer.
- Try to uninstall Internet Explorer again.
MORE INFORMATION
If other files are missing or damaged, the steps in this article may not provide a resolution. If you have extracted a new copy of the Setupwbv.dll file and still cannot uninstall Internet Explorer, further troubleshooting may be required. For information about manually uninstalling Internet Explorer 4.0 or 4.01, see the following article in the Microsoft Knowledge Base:
175610 How to Manually Uninstall Internet Explorer 4.0
Keywords: kberrmsg kbsetup kbprb KB192591
