Article ID: 183943
Article Last Modified on 11/21/2000
APPLIES TO
- Microsoft Outlook 98 Standard Edition
This article was previously published under Q183943
NOTE: These procedures only apply if you have installed Outlook with the Internet Mail Only option. To determine your installation type, click About Microsoft Outlook on the Help menu. If you have the Internet Mail Only option installed, you see "Internet Mail Only".
For information about the differences between Microsoft Outlook and Microsoft Outlook Express e-mail clients, click the following article number to view the article in the Microsoft Knowledge Base:
257824 OL2000: Differences Between Outlook and Outlook Express
SYMPTOMS
When you send or receive a fax using the Symantec WinFax Starter Edition, you may receive the following error message:
CAUSE
The WinFax Mail Server and modem controller are not loaded or not configured correctly.
RESOLUTION
To resolve this issue:
Run the Setup Wizard
- On the Start menu, point to Find, and then click Files Or Folders.
- In the Named box, type olfsetup.exe, and click Find Now.
- When the file name is displayed in the lower pane of the dialog box, double-click it to start the Symantec WinFax Starter Edition Setup Wizard.
- Complete the Setup Wizard.
Start the WinFax Mail Server and Modem Controller
After the Setup Wizard finishes, manually start the WinFax Mail Server and modem controller:
- On the Start menu, point to Find, and then click Files Or Folders.
- In the Named box, type olfmod32.exe, and then click Find Now.
- When the file name is displayed in the lower pane of the dialog box, double-click it to start the modem controller.
Verify That the File Is Loaded
NOTE: Olfmod32.exe does not open any program. To verify that the file has been loaded correctly, press CTRL+ALT+DELETE.
If you see OLFax MOD - <Name of your modem> and Wfxmsrvr in the task list, the file has been loaded correctly.
If you do not see Wfxmsrvr listed:
- On the Start menu, point to Find, and then click Files Or Folders.
- In the Named box, type wfxmsrvr.exe, and then click Find Now.
- When the file name is displayed in the lower pane of the dialog box, double-click it to start the WinFax Mail Server.
NOTE: By default the files are located in the folder:
C:\Program Files\Microsoft Office\Office.
If after running these steps you are still receiving the error message described in the "Symptoms" section, remove, and then reinstall the Symantec WinFax Starter Edition.
MORE INFORMATION
For more information on removing and reinstalling the Symantec WinFax Starter Edition, please see the following article in the Microsoft Knowledge Base:
183946 How to Remove and Reinstall WinFax Starter Edition
Keywords: kbprb KB183943
