Microsoft KB Archive/183015

Knowledge Base

XADM: Restrictions on ABV Break Mailbox Name Resolution

Article ID: 183015

Article Last Modified on 10/27/2006

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APPLIES TO

• Microsoft Exchange Server 5.5 Standard Edition

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This article was previously published under Q183015

SYMPTOMS

When you try to add an additional mailbox to the current MAPI profile from the Tools menu (then click Services, Microsoft Exchange Server, Properties, Advanced, and Add), an error message appears if restrictions have been imposed on address book views (ABV). The error message is as follows:

The name could not be resolved, The action could not be completed

CAUSE

The client cannot add a delegate because it is missing the following registry key in the profile:

Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\<username>\13dbb0c8aa05101a9bb000aa002fc45a


Value 26
Name:            101e6613
Type:            REG_BINARY
Data:
00000000   06 00 00 00 1c 00 00 00 - 2d 00 00 00 51 00 00 00  ........-...Q...
00000010   64 00 00 00 76 00 00 00 - 87 00 00 00 6e 63 61 6c  d...v.......ncal
00000020   72 70 63 3a 53 41 4d 45 - 45 52 50 31 00 6e 63 61  rpc:SAMEERP1.nca
00000030   63 6e 5f 69 70 5f 74 63 - 70 3a 73 61 6d 65 65 72  cn_ip_tcp:sameer
00000040   70 31 2e 6d 69 63 72 6f - 73 6f 66 74 2e 63 6f 6d  p1.microsoft.com
00000050   00 6e 63 61 63 6e 5f 73 - 70 78 3a 53 41 4d 45 45  .ncacn_spx:SAMEE
00000060   52 50 31 00 6e 63 61 63 - 6e 5f 6e 70 3a 53 41 4d  RP1.ncacn_np:SAM
00000070   45 45 52 50 31 00 6e 65 - 74 62 69 6f 73 3a 53 41  EERP1.netbios:SA
00000080   4d 45 45 52 50 31 00 6e - 63 61 63 6e 5f 76 6e 73  MEERP1.ncacn_vns
00000090   5f 73 70 70 3a 53 41 4d - 45 45 52 50 31 00        _spp:SAMEERP1.
                

This key holds the PR_NETWORK_ADDRS of the server.

Why is the client missing this key?

When the client connects for the first time, it talks to the directory and downloads information to the local profile. One of the values is PR_NETWORK_ADDRS. This corresponds to the RAW Attribute "Network Address" on the Servername object. Because of the restriction from the ABView, this value does not get downloaded to the local profile.

RESOLUTION

Assign the Everyone group Search permission on the Servername object. By giving that permission, there is no security breach because, you give clients permission to view the objects beneath the Servername object. This does not include the global address list. Also, users can only view (not modify) the directory object beneath the Servername object through some LDAP Client.

On the client side, in order for the missing key to get populated, you can either create a new profile or modify the existing profile and perform "Checknames." You can also distribute the missing key through e-mail or Systems Management Server.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Exchange Server version 5.5. This problem has been corrected in the latest U.S. service pack for Microsoft Exchange Server version 5.5. For information on obtaining the service pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

S E R V P A C K

MORE INFORMATION

The same error message appears if you try to grant another user "send on behalf" permissions to your mailbox if restrictions have been enforced in the ABV. The steps to reproduce this error vary among clients. These are as follows:

Outlook 8.0, 8.01, 8.02, 8.03: Tools, Options, Delegates, Add Exchange client: Tools, Options, Exchange Server, Add

After you have encountered this problem, you must create a new MAPI profile for any form of delegate access that you want to assign. This is necessary because the existing MAPI profile caches the first failed mailbox resolution query. Any subsequent request is read from the existing profile cache and therefore fails.

Additional query words: resolve error delegate restriction

Keywords: kbbug kbfix kbqfe KB183015

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