Microsoft KB Archive/173922

Microsoft Knowledge Base

Err Msg: Authentication Failed While Connecting to the Mail...

Last reviewed: October 6, 1997
Article ID: Q173922

The information in this article applies to:

• The Microsoft Network version 2.5

SYMPTOMS

When you use Microsoft Internet Mail and News to view your e-mail through MSN, The Microsoft Network, you may receive the following error message:

   Authentication failed while connecting to the mail server. Please
   check your Internet Mail configuration to verify your mail server
   account name and password are correct.

CAUSE

This behavior can occur if Internet Mail is not configured correctly.

RESOLUTION

To resolve this behavior, configure Internet Mail correctly. To do so, follow these steps:

1. Double-click the Mail icon on the desktop.
2. On the Mail menu, click Options.
3. On the Server tab, click Logon Using Secure Password Authentication, and then click OK.

Additional query words: 2.50 Keywords : msnmail kbenv kberrmsg Version : WINDOWS:2.5 Platform : WINDOWS THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY. Last reviewed: October 6, 1997 ©1997 Microsoft Corporation. All rights reserved. Legal Notices.