Article ID: 173787
Article Last Modified on 10/30/2006
APPLIES TO
- Microsoft Mail Remote 3.2
This article was previously published under Q173787
SYMPTOMS
Mail Remote for Windows users receive the following error when attempting to connect to their postoffice for transmitting mail:
However, the postoffice password has not been changed and a new init-disk has no affect.
CAUSE
The External instance(s) in the INI file for the modem(s) do not include a path statement to the postoffice. Therefore, the MTA service a remote user connects with does not recognize the sign-on ID or password as an existing postoffice. When the error message occurs randomly and there are multiple instances servicing Mail Remote users and the modems are in a phone number "Hunt group," the instances must be the identical.
RESOLUTION
To resolve this problem, include the path information to the postoffice in the INI file instance section.
Keywords: kbprb KB173787