Microsoft KB Archive/173599: Difference between revisions
(importing KB archive) |
m (Text replacement - """ to """) |
||
Line 70: | Line 70: | ||
== MORE INFORMATION == | == MORE INFORMATION == | ||
This same behavior is exhibited when the notification message is generated by the Inbox Assistant, the Rules Wizard, or on the E-mail tab under Options on the Tools menu (the | This same behavior is exhibited when the notification message is generated by the Inbox Assistant, the Rules Wizard, or on the E-mail tab under Options on the Tools menu (the "Display a notification message" option illustrated below). | ||
=== Steps to Reproduce the Problem === | === Steps to Reproduce the Problem === | ||
# On the Tools menu, click Options. | # On the Tools menu, click Options. | ||
# On the E-mail tab click to select the | # On the E-mail tab click to select the "Display a notification message" check box and click OK. | ||
# Compose a new message to yourself and send it. | # Compose a new message to yourself and send it. | ||
# When the message arrives in your Inbox, the new mail notification will be displayed. | # When the message arrives in your Inbox, the new mail notification will be displayed. |
Latest revision as of 11:06, 21 July 2020
Article ID: 173599
Article Last Modified on 1/20/2007
APPLIES TO
- Microsoft Outlook 97 Standard Edition
This article was previously published under Q173599
SYMPTOMS
In Microsoft Outlook 97, you have the option to display a notification message when mail arrives. If you choose to read a new message by clicking Yes, the next and previous item buttons do not work, and the view previous and next menu items are not available.
CAUSE
This is by design. The message notification feature is not intended to give access to other messages.
RESOLUTION
To open previous or next messages, click No in the notification dialog box, switch to Outlook, and then open the message from the Inbox. The next and previous item buttons and menu items will work at this point.
MORE INFORMATION
This same behavior is exhibited when the notification message is generated by the Inbox Assistant, the Rules Wizard, or on the E-mail tab under Options on the Tools menu (the "Display a notification message" option illustrated below).
Steps to Reproduce the Problem
- On the Tools menu, click Options.
- On the E-mail tab click to select the "Display a notification message" check box and click OK.
- Compose a new message to yourself and send it.
- When the message arrives in your Inbox, the new mail notification will be displayed.
- Click Yes to read the message.
Results: The message will open. If you click the Next or Previous buttons (up and down arrows) on the toolbar they are inactive. If you point to either Previous or Next on the View menu, the menu options are not available.
NOTE: If in step 4 above, you do not receive a new message notification, please see the following article in the Microsoft Knowledge Base:
163667 OL97: No Notification Given for Arriving E-Mail Messages
Keywords: KB173599