Microsoft KB Archive/173516

Knowledge Base

OL97: Files or Folders not Updated on Outlook File System View

Article ID: 173516

Article Last Modified on 1/20/2007

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APPLIES TO

• Microsoft Outlook 97 Standard Edition

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This article was previously published under Q173516

WARNING: The information in this article has not been confirmed or tested by Microsoft. Some or all of the information in this article has been taken from unconfirmed customer reports. ANY USE BY YOU OF THE INFORMATION PROVIDED IN THIS ARTICLE IS AT YOUR OWN RISK. Microsoft provides this information "as is" without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability and/or fitness for a particular purpose

SYMPTOMS

When using the File System view of Microsoft Outlook 97, the file system contents may not appear or may not be updated to reflect recent changes.

CAUSE

A corrupt Find Fast index exists for the drive or folder that you are viewing.

RESOLUTION

Delete the Find Fast index file, by using the following steps:

1. Click the Start button, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click Find Fast.
3. In the "Index for documents in and below" column, click the entry for the drive where the problem exists.
4. On the Index menu, click Delete Index. In the Delete Index dialog box, click OK. When you are prompted whether to delete the index, Click OK.
5. On the Index menu, click Close And Stop.

MORE INFORMATION

Outlook 97 provides the ability to browse the file system. To view the file system from within Outlook, click Other on the Outlook Bar. The computer file system is now accessible from the shortcuts on the Outlook Bar.

The Find Fast Indexer builds an index to speed up finding documents from the Open dialog box in Office programs. When you install Office, a shortcut called Microsoft Find Fast is automatically added to the StartUp group. This allows Find Fast to run when you start the computer. After Find Fast is started, it automatically builds indexes and updates them in the background.

To create a Fast Find index, use the following steps:

1. Click the Start button, point to Settings, and then click Control Panel.
2. In the Control Panel window, double-click Find Fast.
3. On the Index menu, click Create Index.
4. In the "Index for documents in and below" column, click the drive or folder that contains the documents you want to index.
5. In the Of Type box, click the file types you want to index.
6. Click OK.

REFERENCES

For more information on the Find Fast Indexer, please see the following article(s) in the Microsoft Knowledge Base:

166302 Overview of Find Fast Indexer

158705 How to Disable the Find Fast Indexer

Keywords: kbprb KB173516

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