Microsoft KB Archive/173206

Knowledge Base

OL97: Error Using WordMail If @ in Computer Name

Article ID: 173206

Article Last Modified on 1/20/2007

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APPLIES TO

• Microsoft Outlook 97 Standard Edition

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This article was previously published under Q173206

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**                           - WARNING -                           **
**     THE INFORMATION BELOW IS PRELIMINARY AND HAS NOT BEEN       **
**     CONFIRMED OR TESTED BY MICROSOFT. USE ONLY                  **
**     WITH DISCRETION.                                            **
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SYMPTOMS

When attempting to use Microsoft Word to edit e-mail messages in Microsoft Outlook, you may receive the following error message:

Word is either busy or cannot be found.

Other OLE functions may not be affected.

CAUSE

One cause for this error is the use of an "@" character in the name of the computer.

RESOLUTION

Remove the @ character from the name of the computer.

MORE INFORMATION

To Change Your Computer's Name

1. Click Start, point to Settings and click Control Panel. Double-click the Network icon.
2. On the Identification tab, change the name in the Computer Name box so that it does not contain the @ character.
3. Click OK.

REFERENCES

For more information on this problem, please see the following article in the Microsoft Knowledge Base:

138384 "@" Character in Computer Name Causes OLE Error Messages

Keywords: kbhowto KB173206

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