Microsoft KB Archive/168631: Difference between revisions
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== CAUSE == | == CAUSE == | ||
Having a | Having a "1" in the Long Distance box of the Dialing Properties, causes the connection to fail. | ||
</div> | </div> | ||
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<li>Click to select the Connect tab.</li> | <li>Click to select the Connect tab.</li> | ||
<li>Click Connect and enter your PIN number as prompted.</li> | <li>Click Connect and enter your PIN number as prompted.</li> | ||
<li>The phone number is listed between | <li>The phone number is listed between "Online PIN:" and "Your location:" in the Call Online Services dialog.<br /> | ||
<br /> | <br /> | ||
NOTE: If the phone number is proceded by a 1, continue to step five.</li> | NOTE: If the phone number is proceded by a 1, continue to step five.</li> | ||
<li>Click Dialing Properties.</li> | <li>Click Dialing Properties.</li> | ||
<li>In the section titled, | <li>In the section titled, "How I dial from this location" find the following line: | ||
<div class="indent"> | <div class="indent"> | ||
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<li>If there is a 1 in either of the boxes, delete it by pressing the DELETE or BACKSPACE key.<br /> | <li>If there is a 1 in either of the boxes, delete it by pressing the DELETE or BACKSPACE key.<br /> | ||
<br /> | <br /> | ||
NOTE: Windows 95 automatically dials a 1 when dialing a number with an area code other than yours; so these boxes must be left blank, except when you must first dial a | NOTE: Windows 95 automatically dials a 1 when dialing a number with an area code other than yours; so these boxes must be left blank, except when you must first dial a "9" or other number to get an outside line.</li></ol> | ||
=== Money 4.0 === | === Money 4.0 === | ||
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<li>Click Go To and select your bank in the Online Services area.</li> | <li>Click Go To and select your bank in the Online Services area.</li> | ||
<li>Click Call and enter your PIN number as prompted.</li> | <li>Click Call and enter your PIN number as prompted.</li> | ||
<li>The phone number is listed between | <li>The phone number is listed between "Online PIN:" and "Your location:" in the Call Online Services dialog.<br /> | ||
<br /> | <br /> | ||
NOTE: If the phone number is proceded by a 1, continue to step four.</li> | NOTE: If the phone number is proceded by a 1, continue to step four.</li> | ||
<li>Click Dialing Properties.</li> | <li>Click Dialing Properties.</li> | ||
<li>In the section titled, | <li>In the section titled, "How I dial from this location" find the following line. | ||
<div class="indent"> | <div class="indent"> | ||
| Line 115: | Line 115: | ||
<li>If there is a 1 in either box, delete it by pressing the DELETE or BACKSPACE key.<br /> | <li>If there is a 1 in either box, delete it by pressing the DELETE or BACKSPACE key.<br /> | ||
<br /> | <br /> | ||
NOTE: Windows 95 automatically dials a 1 when dialing a number with an area code other than yours; so these boxes must be left blank, except when you must first dial a | NOTE: Windows 95 automatically dials a 1 when dialing a number with an area code other than yours; so these boxes must be left blank, except when you must first dial a "9" or other number to get an outside line.</li></ol> | ||
For more information see the following articles in the Microsoft Knowledge Base: | For more information see the following articles in the Microsoft Knowledge Base: | ||
Latest revision as of 11:03, 21 July 2020
Article ID: 168631
Article Last Modified on 6/25/2007
APPLIES TO
- Microsoft Money 95
- Microsoft Money 97 Standard Edition
This article was previously published under Q168631
SYMPTOMS
When you attempt to dial your financial institution, you get a busy signal or the following error message:
When you attempt to dial to the Branding Server (BDS) to download information about your bank, you get a busy signal or the following error message:
CAUSE
Having a "1" in the Long Distance box of the Dialing Properties, causes the connection to fail.
RESOLUTION
Check the telephone number being dialed. If you are dialing a local number there should not be a 1 preceding the phone number. The phone number should only be proceded by a 1 if you are dialing long distance.
MORE INFORMATION
To check the phone number being dialed, or to delete an extra 1 from the phone number being dialed, follow these steps for your version of Money.
Money 5.0
- Click Go To and click Home Banking.
- Click to select the Connect tab.
- Click Connect and enter your PIN number as prompted.
- The phone number is listed between "Online PIN:" and "Your location:" in the Call Online Services dialog.
NOTE: If the phone number is proceded by a 1, continue to step five. - Click Dialing Properties.
- In the section titled, "How I dial from this location" find the following line:
To access an outside line, first dial __ for local, __ for long distance.
- If there is a 1 in either of the boxes, delete it by pressing the DELETE or BACKSPACE key.
NOTE: Windows 95 automatically dials a 1 when dialing a number with an area code other than yours; so these boxes must be left blank, except when you must first dial a "9" or other number to get an outside line.
Money 4.0
- Click Go To and select your bank in the Online Services area.
- Click Call and enter your PIN number as prompted.
- The phone number is listed between "Online PIN:" and "Your location:" in the Call Online Services dialog.
NOTE: If the phone number is proceded by a 1, continue to step four. - Click Dialing Properties.
- In the section titled, "How I dial from this location" find the following line.
To access an outside line, first dial __ for local, __ for long distance.
- If there is a 1 in either box, delete it by pressing the DELETE or BACKSPACE key.
NOTE: Windows 95 automatically dials a 1 when dialing a number with an area code other than yours; so these boxes must be left blank, except when you must first dial a "9" or other number to get an outside line.
For more information see the following articles in the Microsoft Knowledge Base:
129049 How to Perform 10-Digit Dialing in Windows 95
Additional query words: w_money can't connect bank
Keywords: kberrmsg kbonline KB168631
