Article ID: 930637
Article Last Modified on 3/12/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
SYMPTOMS
When you try to start an application in Microsoft SoftGrid, you receive the following error message:
Additionally, the following error message is logged in the SoftGrid Client log file (Sftlog.txt):
CAUSE
This problem may occur when the script tags in the .osd file do not contain data. Specifically, the problem may occur if the HREF or SCRIPTBODY child element of the SCRIPT element does not contain data as shown in the following example.
<SOFTPKG> <DEPENDENCY> <SCRIPT> <HREF></HREF> </SCRIPT> </DEPENDENCY> </SOFTPKG> <SOFTPKG> <DEPENDENCY> <SCRIPT> <SCRIPTBODY></SCRIPTBODY> </SCRIPT> </DEPENDENCY> </SOFTPKG>
To resolve this problem, edit the .OSD file, and then add the appropriate script. Or, remove the script elements completely.
- Use a text editor to open the .osd file.
- Review the <SCRIPT> element for the <HREF> or <SCRIPTBODY> element.
If a script will be added, type the script in the <HREF> element or in the <SCRIPTBODY> element.
<SOFTPKG> <DEPENDENCY> <SCRIPT> <HREF>type script here</HREF> </SCRIPT> </DEPENDENCY> </SOFTPKG> <SOFTPKG> <DEPENDENCY> <SCRIPT> <SCRIPTBODY>type script here</SCRIPTBODY> </SCRIPT> </DEPENDENCY> </SOFTPKG>
If a script will not be added, remove everything between the <SCRIPT> tag and the </SCRIPT> tag.
<SOFTPKG> <DEPENDENCY> </DEPENDENCY> </SOFTPKG>
- Save the .osd file, and then exit the text editor.
Keywords: kbexpertiseinter kbtshoot KB930637