Microsoft KB Archive/930621

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Article ID: 930621

Article Last Modified on 4/27/2007


  • Microsoft SoftGrid for Terminal Services
  • Microsoft SoftGrid for Windows Desktops


When you stream an application or you start the Microsoft SoftGrid Client, you may receive the following error message:

The SoftGrid Client could not be started.
An unexpected error was encountered. Please report the following error code to your System Administrator.
Error code: xxxxxx-xxxxxx12-00006002


This problem occurs because one of the following conditions is true:

  • The SoftGrid Client service is not started.
  • The Shortcut.dat file is corrupted.


Cause 1: The SoftGrid Client service is not started

Microsoft Knowledge Base articles 931097 and 931096 discuss methods that may resolve this problem. For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:

931097 Error message when you try to start the SoftGrid Client service: "Error 1068"

931096 SoftGrid Client service fails to start with "Error 1114"


Cause 2: The Shortcut.dat file is corrupted

To work around this problem, manually remove the Shortcut.dat file. This problem has been fixed in version and in later versions of the SoftGrid Client.

Keywords: kbexpertiseinter kbtshoot KB930621