Article ID: 931097
Article Last Modified on 5/1/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
When you try to start the SoftGrid Client service, the SoftGrid Client service does not start. Additionally, you receive the following error message:
CAUSE
This problem may occur if the path of the Sftfs.fsd file is not valid.
RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, follow these steps from the SoftGrid Client:
- Start Registry Editor.
- Expand the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion\AppFS - Double-click the FileName registry entry.
- In the Edit String dialog box, note the path in the Value data box.
- In the Edit String dialog box, click Cancel, and then exit Registry Editor.
- Start Microsoft Windows Explorer, and then locate the path that you noted in step 4.
- Verify that the path exists. If the path does not exist, create the path, or modify the value of the FileName registry entry to match the actual path.
- Exit Windows Explorer, and then start the SoftGrid Client service.
Keywords: kbexpertiseinter kbtshoot KB931097
