Article ID: 931096
Article Last Modified on 5/4/2007
APPLIES TO
- Microsoft SoftGrid for Terminal Services
- Microsoft SoftGrid for Windows Desktops
Important This article contains information about how to modify the registry. Make sure that you back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
When you start the Microsoft SoftGrid Client service, you receive the following error message:
This problem occurs because one of the following conditions is true:
- This is a new installation of the SoftGrid Client, and McAfee antivirus software is installed locally.
As soon as the SoftGrid Client is rebooted, the SoftGrid Client service successfully starts.
This problem is corrected in version 3.1.2.14 and in later versions of the SoftGrid Client.
- The Icon Cache folder does not exist. This problem can occur when the Icon Cache folder was manually removed.
RESOLUTION
The Icon Cache folder does not exist
To resolve this problem, follow these steps in the SoftGrid Client.
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
- Start Registry Editor.
- Locate and then click the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Softricity\SoftGrid Client\CurrentVersion\Configuration - Modify the String Value (REG_SZ) value that is named GlobalDataDirectory.
- Note the path that s specified in the Value Data box.
- In the Edit String dialog box, click Cancel, and then exit Registry Editor.
- In Windows Explorer, open the path that you noted in step 4.
- If the Icon Cache folder does not exist, create the folder.
- Close Windows Explorer, and then start the SoftGrid Client service.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Keywords: kbtshoot kbexpertiseinter KB931096
