Knowledge Base

Event ID: 7022 may be logged, and you may receive an error message when you try to start an IIS 5.0 service

Article ID: 922727

Article Last Modified on 11/21/2006

APPLIES TO

Microsoft Internet Information Services 5.0

SYMPTOMS

In Microsoft Internet Information Services (IIS) 5.0, you may receive an error message that resembles one of the following when you try to start an IIS 5.0 service:

Error message 1

Could not start the World Wide Web Publishing Service service on Local Computer. The service did not return a local error. This could be an internal windows error or an internal service error. If the problem persists contact the system administrator.

Error message 2

Could not start the Simple Mail Transport Protocol (SMTP) service on Local Computer. The service did not return a local error. This could be an internal windows error or an internal service error. If the problem persists contact the system administrator.

Error message 3

Could not start the FTP Publishing Service service on Local Computer. The service did not return a local error. This could be an internal windows error or an internal service error. If the problem persists contact the system administrator.

Additionally, an Error event that resembles one of the following may be logged when you restart the computer:

Event 1

Source: Service Control Manager
Type: Error
Event ID: 7022
Description:
The World Wide Web Publishing Service hung on startup.

Event 2

Source: Service Control Manager
Type: Error
Event ID: 7022
Description:
The Simple Mail Transport Protocol (SMTP) Service hung on startup.

Event 3

Source: Service Control Manager
Type: Error
Event ID: 7022
Description:
The FTP Publishing Service hung on startup.

CAUSE

This issue can occur if the current IIS 5.0 metabase cannot be read because of a problem with the machinekey that was used to encrypt sections of the Metabase.bin file. Problems with the machinekey can occur if one or more of the following conditions are true:

The Discretionary Access Control List (DACL) permissions on the machinekey file are incorrect.
The machinekey file was altered after it was used to encrypt the Metabase.bin file.
The machinekey file was deleted after it was used to encrypt the Metabase.bin file.

RESOLUTION

To resolve this issue, restore the IIS 5.0 metabase from a backup of the file or of the system.

Note The IIS 5.0 metabase (Metabase.bin) is located in the \System32\inetsrv folder.

MORE INFORMATION

Event ID 7022 may be logged if the encrypted sections of the Metabase.bin file cannot be read. This issue may occur if the permissions on the MachineKeys folder are not set correctly. For more information about how to set the permissions on the MachineKeys folder, click the following article number to view the article in the Microsoft Knowledge Base:

278381 Default permissions for the MachineKeys folders

REFERENCES

For more information about how to resolve an issue that occurs when the World Wide Web Publishing Service terminates unexpectedly and when you receive an "Error 1008" message, click the following article number to view the article in the Microsoft Knowledge Base:

884872 IIS services do not start and you receive a "The specified handle is invalid" error message when you try to start the Internet Services Manager on a Windows 2000 Server-based computer

For more information about how to manually restore the IIS metabase, click the following article number to view the article in the Microsoft Knowledge Base:

234429 How to manually restore the metabase when no proper backup exists or when the MMC does not start

For more information about how to create a metabase backup in IIS 5.0, click the following article number to view the article in the Microsoft Knowledge Base:

300672 How to create a metabase backup in IIS 5

Keywords: kberrmsg kbtshoot kbprb KB922727

Microsoft KB Archive/922727

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