Article ID: 884872
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server, when used with:
- Microsoft Internet Information Services 5.0
- Microsoft Systems Management Server 2003
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:
256986 Description of the Microsoft Windows registry
SYMPTOMS
When you run Microsoft Internet Information Services (IIS) 5.0 on a Microsoft Windows 2000 Server-based computer, the IIS services may not start as expected. When you try to start Internet Services Manager, you may receive the following error message:
When you try to start the World Wide Web Publishing Service, you may receive the following error:
In addition, error messages that are similar to the following may be logged in the System Event log:
Message 1
Event Type: Error
Event Source: W3SVC
Event Category: None
Event ID: 116
Description: The service metabase path '/LM/W3SVC/' could not be opened. The data is the error code.
Data: 0000: 03 00 00 00
Message 2
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7023
Description: The World Wide Web Publishing Service service terminated with the following error: The system cannot find the path specified.
Note This problem has been known to occur on computers that are running Microsoft Systems Management Server (SMS) 2003. However, you may also experience these symptoms if you are not running SMS 2003.
CAUSE
This problem may occur when the MachineGUID registry key is under stress. When the MachineGUID registry key is under stress, a condition may occur where the value of the MachineGUID registry key is not read correctly by the Crypto subsystem. Because the MachineGUID value is not read correctly, the Crypto subsystem incorrectly resets the value of the MachineGUID key. Therefore, the existing IIS RSA machinekey is no longer valid, and the IIS Admin service cannot access the metabase.
The MachineGUID registry key is the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography
RESOLUTION
Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
To resolve this problem, follow these steps:
Back up the existing machine key
- Start Windows Explorer.
- On the Tools menu, click Folder Options, click the View tab, click Show hidden files and folders, and then click OK.
- Expand the following folder:
C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys
- In the right pane, right-click Name, and then click to select Created.
- Locate all files that start with c23, and then note the time stamp of each file in the Created column.
- Compare the time stamp of each file that starts with c23, and then find the newest file that was created at the time that is closest to the time when the problem started.
- Make a backup copy of the file that you found in step 6.
- Right-click the file that you found in step 6, and then click Delete.
- In the Confirm File Delete dialog box, click Yes.
Rename the machine key on the remaining older machine key files
- Click Start, click Run, type regedit, and then click OK.
- Expand the following registry subkey:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Cryptography - In the right pane, double-click MachineGuid.
- Note the value in the Value data box, click Cancel, and then close Registry Editor.
- Return to the C:\Documents and Settings\All Users\Application Data\Microsoft\Crypto\RSA\MachineKeys folder in Windows Explorer.
- Only complete the step 7 through step 13 if the last half of the remaining c23 key name is different than the MachineGUID value obtained in step 4.
- Locate and right-click the file that begins with c23, and then click Rename.
- Select the last part of the file name from the underscore ("_") to the end, and then press DELETE.
For example, the file name may be similar to the following:c2319c42033a5ca7f44e731bfd3fa2b5_4cbde50a-570f-47f5-8cc1-f6e151231826
. After you delete the end part of the file name, the file would be similar to the following:
c2319c42033a5ca7f44e731bfd3fa2b5_
- Type the value of the MachineGuid entry that you noted in step 4.
For example, if the MachineGuid entry had a value 1b2162a0-ed5a-4d56-bd8a-8f2f65406b82, you would add this value to the file name after the underscore so that the file name would be similar to the following:c2319c42033a5ca7f44e731bfd3fa2b5_1b2162a0-ed5a-4d56-bd8a-8f2f65406b82
- Press ENTER.
- Click Start, point to Programs, point to Administrative Tools, and then click Services.
- Restart the IIS services and all related SMS services.
- Apply the hotfix that is described by this article to the server to prevent the problem.
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Windows 2000 Service Pack 3 is required to install this hotfix.
Restart requirement
You must restart your computer after you install this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ------------------------------------------------------------ 14-Sep-2004 07:08 5.0.2195.6968 382,224 Advapi32.dll 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 24-Mar-2004 02:17 5.0.2195.6866 69,904 Browser.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 14-Sep-2004 07:08 5.131.2195.6926 533,776 Crypt32.dll 14-Sep-2004 07:08 5.131.2195.6926 62,736 Cryptnet.dll 24-Mar-2004 02:17 5.0.2195.6868 76,048 Cryptsvc.dll 24-Mar-2004 02:17 5.0.2195.6824 134,928 Dnsapi.dll 24-Mar-2004 02:17 5.0.2195.6876 92,432 Dnsrslvr.dll 04-Sep-2004 00:29 5.0.2195.6972 145,680 Dssbase.dll 04-Sep-2004 00:29 5.0.2195.6972 147,728 Dssenh.dll 24-Mar-2004 02:17 5.0.2195.6883 47,888 Eventlog.dll 19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6890 143,632 Kdcsvc.dll 11-Mar-2004 02:37 5.0.2195.6903 210,192 Kerberos.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 21-Sep-2003 00:32 5.0.2195.6824 71,888 Ksecdd.sys 11-Mar-2004 02:37 5.0.2195.6902 520,976 Lsasrv.dll 25-Feb-2004 23:59 5.0.2195.6902 33,552 Lsass.exe 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 14-Sep-2004 07:08 5.0.2195.6974 335,120 Msgina.dll 19-Jun-2003 20:05 5.0.2195.6680 117,520 Msv1_0.dll 24-Mar-2004 02:17 5.0.2195.6897 312,592 Netapi32.dll 19-Jun-2003 20:05 5.0.2195.6695 371,984 Netlogon.dll 24-Mar-2004 02:17 5.0.2195.6896 1,028,880 Ntdsa.dll 24-Mar-2004 02:17 5.0.2195.6824 115,984 Psbase.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 04-Sep-2004 00:29 5.0.2195.6972 132,368 Rsabase.dll 04-Sep-2004 00:29 5.0.2195.6972 134,928 Rsaenh.dll 24-Mar-2004 02:17 5.0.2195.6897 388,368 Samsrv.dll 24-Mar-2004 02:17 5.0.2195.6893 111,376 Scecli.dll 24-Mar-2004 02:17 5.0.2195.6903 253,200 Scesrv.dll 13-Sep-2004 19:27 5.0.2195.6974 5,898,752 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 14-Sep-2004 07:08 5.0.2195.6972 393,488 Userenv.dll 24-Mar-2004 02:17 5.0.2195.6824 50,960 W32time.dll 21-Sep-2003 00:32 5.0.2195.6824 57,104 W32tm.exe 10-Aug-2004 00:51 5.0.2195.6966 1,632,624 Win32k.sys 12-Dec-2003 21:38 5.1.2600.1327 311,296 Winhttp.dll 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll 24-Mar-2004 02:17 5.131.2195.6824 167,184 Wintrust.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 10-Aug-2004 00:51 5.0.2195.6966 1,632,624 Win32k.sys 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll
Note This hotfix is intended only to prevent this issue from occurring. The hotfix will not fix the IIS handle error after it occurs. To repair an affected IIS installation, follow the steps in the "Resolution" section.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: SMS
Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB884872
