Microsoft KB Archive/918803

Knowledge Base

Error message when you try to install Streets & Trips 2006 or Streets and Trips 2008: "Error 1402: Could not open key"

Article ID: 918803

Article Last Modified on 10/30/2007

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APPLIES TO

• Microsoft Streets & Trips 2008
• Microsoft Streets & Trips 2008 with Connected Services
• Microsoft Streets & Trips 2008 with GPS Locator
• Microsoft Streets & Trips 2006
• Microsoft Streets & Trips 2006 Essentials

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Important This article contains information that shows you how to help lower security settings or how to turn off security features on a computer. You can make these changes to work around a specific problem. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this workaround in your particular environment. If you implement this workaround, take any appropriate additional steps to help protect your system.
Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to install Microsoft Streets & Trips 2006 or Microsoft Streets and Trips 2008, you receive the following error message:

Unable to install.
Error 1402: Could not open key registry key

WORKAROUND

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.
Warning This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.
To work around this issue, follow these steps:

1. Delete the registry keys that may be corrupted or damaged. For more information about how to remove these registry keys, click the following article number to view the article in the Microsoft Knowledge Base:

   913188 Streets and Trips 2006: Error message when you try to install Streets & Trips 2006: "Unable to install. Error: 1402"

2. Start Registry Editor. To do this, use one of the following methods, depending on the operating system:
   • Windows Vista
     In Windows Vista, click Start, type regedit in the Start Search box, and then press ENTER.
     
     If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
   • Windows XP
     In Windows XP, click Start, click Run, type regedit, and then click OK.
3. Right-click the HKEY_CLASSES_ROOT key, and then click Permission.
4. For each item in the Group or user names list, click the item, click to select the Allow check box for Full Control, and then click Apply.
5. Click OK, and then exit Registry Editor.
6. Try to install Streets & Trips again.

Additional query words: Streets & Trips 2006 ST2006

Keywords: kberrmsg kbprb KB918803

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