Microsoft KB Archive/913188

Knowledge Base

Error message when you try to install Streets & Trips, Autoroute, or MapPoint: "Unable to install. Error: 1402"

Article ID: 913188

Article Last Modified on 10/26/2007

---

APPLIES TO

• Microsoft AutoRoute 2007
• Microsoft AutoRoute 2007 with GPS Locator
• Microsoft AutoRoute 2006
• Microsoft MapPoint 2006 Standard Edition
• Microsoft Streets & Trips 2008
• Microsoft Streets & Trips 2008 with Connected Services
• Microsoft Streets & Trips 2008 with GPS Locator
• Microsoft Streets & Trips 2007
• Microsoft Streets & Trips 2007 with GPS Locator
• Microsoft Streets & Trips 2006

---

Important This article contains information about how to modify the registry. Make sure to back up the registry before you modify it. Make sure that you know how to restore the registry if a problem occurs. For more information about how to back up, restore, and modify the registry, click the following article number to view the article in the Microsoft Knowledge Base:

256986 Description of the Microsoft Windows registry

SYMPTOMS

When you try to install one of the products that are listed in the "Applies To" section, you may receive an error message that resembles the following:

Unable to install.
Error 1402: Could not open key "Unknown\Microsoft.MapPoint.wifiscanner.1\CLSID"

CAUSE

This issue may occur if permissions to a specific key in the Windows Registry was denied because the registry is corrupted or because of registry permissions.

RESOLUTION

Warning Serious problems might occur if you modify the registry incorrectly by using Registry Editor or by using another method. These problems might require that you reinstall your operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

1. If you are using Microsoft Windows XP or an earlier version, click Start, click Run, type regedit, and then click OK.
   
   If you are using WindowsVista, click Start, type regedit in the Start Search box, and then click Regedit in the Programs list.
2. Delete the following subkeys from the registry:
   • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanner.1
   • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResult
   • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResult.1
   • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResults10
   • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanResults10.1
   • HKEY_CLASSES_ROOT\Microsoft.MapPoint.WiFiScanner
   Note Make sure that you delete every registry key because you will receive a different error message every time that you install the program.
3. Install the program that you want.

Additional query words: StreetsandTrips 2006 1402 key Microsoft.MapPoint.WiFiScanner.1 Install CLSID permissions

Keywords: kberrmsg kbprb KB913188

---

Send feedback to Microsoft

© Microsoft Corporation. All rights reserved.