Article ID: 909802
Article Last Modified on 10/30/2007
APPLIES TO
- Microsoft Exchange Server 2003 Service Pack 2
SYMPTOMS
Consider the following scenario. You open the mailbox of another user in Microsoft Office Outlook 2003. Then, you click the Out of Office Assistant option in this mailbox. In this scenario, you receive an error message that is similar to the following error message:
CAUSE
This problem occurs, when the following conditions are true:
- You are running Microsoft Exchange Server 2003 Service Pack 2 (SP2).
- Outlook 2003 is running in Cached Exchange Mode.
- Your mailbox and all the additional mailboxes in your MAPI profile are located in different mailbox stores.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must install Microsoft Exchange Server 2003 Service Pack 2 (SP2) before you install the hotfix.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart the computer after you apply the hotfix. However, the Microsoft Exchange Information Store Service and all dependent services will be restarted.
Hotfix replacement information
This hotfix does not replace any other hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Store.exe | 6.5.7650.5 | 5,222,912 | 15-Nov-2005 | 05:11 | x86 |
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the “Applies to" section.
WORKAROUND
To work around this problem, disable Cached Exchange Mode in Outlook 2003. To do this, follow these steps:
- On the Tools menu, click E-mail Accounts.
- In the E-mail Accounts dialog box, click View or change existing e-mail accounts, and then click Next.
- Make sure that Microsoft Exchange Server is selected in the Name area of the Outlook processes for these accounts in the following order section of the E-mail Accounts dialog box, and then click Change.
- In the E-Mail Accounts dialog box, click to clear the Use Cached Exchange Mode check box, and then click Next.
- Click OK, and then restart Outlook 2003.
REFERENCES
For more information about a similar issue in Microsoft Exchange 2000 Server, click the following article number to view the article in the Microsoft Knowledge Base:
899593 Error message when you open another user's mailbox and then click Out of Office Assistant in Outlook 2003: "ERROR Your AutoReply message could not be displayed"
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