Article ID: 908881
Article Last Modified on 10/29/2007
APPLIES TO
- Microsoft XBox 360 Video Game System
- Microsoft Xbox
SYMPTOMS
You cannot connect to Xbox Live. During the network test performed from the Network Status screen, you receive the following Xbox Live status error message:
THINGS TO TRY
Before you follow these steps, make sure that you power cycle all the devices on the network.
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
944294 Xbox 360: How to power cycle home networking devices
- This test verifies that your console can contact Xbox Live. If your console does not pass this test, try the IP Confirmed, DNS Verified, MTU and ICMP tests. A failure on any one of these tests will prevent you from signing in to Xbox Live.
- If your console passes these tests and you still cannot sign in to Xbox Live, verify that your account information is accurate and up to date.
- If you have tried these steps and your console still does not pass this test, call Xbox Customer Support or visit the following Xbox Web site:
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