Article ID: 907711
Article Last Modified on 4/25/2007
APPLIES TO
- Microsoft XBox 360 Video Game System
- Microsoft Xbox
SUMMARY
This article contains set-up and basic troubleshooting information for Xbox Live connections.
MORE INFORMATION
If your Internet service provider (ISP) is an Xbox-compatible high-speed provider, visit the appropriate Web site to use the connection wizard:
United States: http://www.xbox.com/en-US/support/connecttolive/pickconsole.htm
Mexico and Colombia: http://www.xbox.com/es-MX/live/connect/providers.htm
Note To view alist of Xbox-compatible high-speed providers, visit the following Web site:
If your ISP is not an Xbox-compatible high-speed provider, this article contains basic troubleshooting instructions that may help you connect. However, you may have to contact your ISP or the manufacturer of hardware that you use to connect to the Internet for more help.
Troubleshooting steps
- Run network connection tests from the Xbox Dashboard:
- Move to the System section of the Xbox Dashboard.
- Select Network Settings.
- After the connection tests automatically start, note the point at which the problem occurs.
- Test to see whether you can view Web pages on your computer. Test by trying to view a page that you recently visited.
- If you cannot view Web pages, test to make sure that all connected devices are correctly connected and turned on. Verify that light indicators are on or show activity. Some of the relevant indicators to examine may have the following labels:
- WLAN
- WAN
- Data
- Sync
- Power
- Status
- If all devices are turned on, but you cannot view Web pages, contact your ISP for help.
- If you can view Web pages, your Internet connection is probably working correctly. For more information about how to troubleshoot connection issues, click the following article numbers to view the articles in the Microsoft Knowledge Base:
908887 Xbox 360: How to troubleshoot Network Adapter status errors
908886 Xbox 360: How to troubleshoot wireless network status errors
908885 Xbox 360: How to troubleshoot IP status errors
908884 Xbox 360: How to troubleshoot DNS errors
908883 Xbox 360: How to troubleshoot ICMP status errors
908882 Xbox 360: How to troubleshoot MTU status errors
908881 Xbox 360: Troubleshooting Xbox Live status errors
908880 Xbox 360: How to troubleshoot NAT status issues
- If you cannot view Web pages, test to make sure that all connected devices are correctly connected and turned on. Verify that light indicators are on or show activity. Some of the relevant indicators to examine may have the following labels:
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