Article ID: 906937
Article Last Modified on 4/26/2007
APPLIES TO
- Microsoft XBox 360 Video Game System
- Microsoft Xbox
SYMPTOMS
You receive the following error message in multiple languages:
CAUSE
Typically, this error message is caused by a hardware failure.
THINGS TO TRY
Note If you receive an error message and see one flashing red light on the front of the console, see the following article in the Microsoft Knowledge Base:
907536 Xbox 360: One red light flashes on the Ring of Light and you receive an error message
- Turn off the console, disconnect and then reconnect all cables. Turn the console on again.
- If an Xbox Hard Disk Drive is attached to the console, turn off the console, and then remove the Hard Disk.
For more information about how to remove the Hard Drive, click the following article number to view the article in the Microsoft Knowledge Base:906204 Xbox 360: How to attach or remove the Xbox 360 Hard Drive
Turn on the console, and then test for the error message. If you do not receive the error message, turn off the console, and then reattach the Hard Disk. Alternate testing with the hard drive connected and removed to see whether the error message occurs only when the hard drive is attached. If the on-screen alpha-numeric error is E67 in the error message, see the following article in the Microsoft Knowledge Base:
917874 Xbox 360: One red light flashes on the Ring of Light, and you receive error E67, E68, or E69
- If an Xbox Memory Unit (MU) is plugged in to the console, turn off the console, and then remove the Memory Unit. Turn on the console again and test for the error message. If the error message does not reoccur, turn off the console, and then reinsert the MU. Alternate testing with the MU inserted and removed to see if the error message occurs only when the MU is inserted.
- If you continue to experience this behavior, contact Xbox Customer Service.
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